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AC Alibaba Cloud Logistics Asia Pacific

Garuda Indonesia

IT Operations Automation · System Migration

Garuda Indonesia, Indonesia's national flag carrier connecting 64+ destinations worldwide, faced a historic aviation downturn during COVID-19 (IATA reported 65.9% drop in 2020 passenger demand) and needed to digitize—strengthening corporate website, mobile booking/ticketing, API management, back-office, and contactless services—while reducing operational cost.

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85+ VMs and 3 databases migrated in 2 weeks
Almost 20% reduction in network latency
Skytrax 5-star airline rating since 2014

Solution

Garuda Indonesia migrated its core airline operations from on-premises data centers to Alibaba Cloud infrastructure, reducing network latency by 20% and supporting seamless customer experience during the COVID-19 pandemic. The architecture ingests mission-critical data from corporate websites, mobile booking and ticketing applications, API management layers, and cargo systems through Database Transmission Service ensuring zero-downtime data synchronization. Server Load Balancers distribute traffic across redundant instances, while VPN Gateway maintains secure connectivity, enabling the airline to reduce IT costs while maintaining 24/7 service availability across booking, payment, and fulfillment workflows for global passengers.

Data flow

Passenger booking requests → website/mobile apps → load balancer → ECS backend → database layer → fulfillment

Solution architecture

6 components · 5 layers
  1. Compute
    • Elastic Compute Service Virtualized infrastructure for airline website, ticketing, cargo management, and API services
  2. Storage
    • Tair High-performance cache for real-time booking and session state
  3. Serving
    • Server Load Balancer Traffic distribution across redundant application instances ensuring high availability
  4. Orchestration
    • Alibaba Cloud Migration Service Managed service enabling synchronized migration of 85+ virtual machines with minimal business disruption
    • Database Transmission Service Zero-downtime data synchronization for 3 production databases during cloud migration
  5. Governance
    • VPN Gateway Secure encrypted connection tunnel between on-premises systems and cloud infrastructure during transition

Architecture clues

  • ACM for VM migration, DTS for database synchronization
  • SLBs and VPN for traffic distribution and secure connectivity
  • ViBiCloud Managed Services for ongoing operations

Evidence from the source

Through this cooperation, Garuda Indonesia managed to migrate over 85 VMs and 3 databases to Alibaba Cloud within 2 weeks with minimum business disruption.
With Alibaba Cloud, Garuda Indonesia managed to reduce network latency by almost 20%.

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