https://usecase.genisisiq.com/ Newly collected real-world AI customer use cases with evidence, provenance, and comparable scoring. https://usecase.genisisiq.com/cases/salesforce-broughton-partners-agentforce-case-quality/ https://usecase.genisisiq.com/cases/salesforce-broughton-partners-agentforce-case-quality/ Broughton Partners needed to move mass-tort claimant cases through its intake and confirmation work quickly while maintaining high case quality. Its audit work required distinguishing checks suited to predictable deterministic logic from those where AI reasoning could help, without surrendering human judgment on discrepancies. Salesforce https://usecase.genisisiq.com/cases/google-cloud-flora-multimodal-creative-ai/ https://usecase.genisisiq.com/cases/google-cloud-flora-multimodal-creative-ai/ FLORA needed to provide professional creative teams with fast, reliable AI workflows for text, image, and video while protecting clients' proprietary branding and unreleased assets. Third-party model aggregators struggled with peak traffic, and the team required real-time image prototyping, flexible capacity, and enterprise data controls. Google Cloud https://usecase.genisisiq.com/cases/anthropic-stripe-claude-code-application-refactoring/ https://usecase.genisisiq.com/cases/anthropic-stripe-claude-code-application-refactoring/ Stripe needed a CLI-native coding assistant that met enterprise security requirements and could be safely distributed to engineers without exposing corporate laptops to unapproved JavaScript packages or an unmanaged npm dependency chain. Anthropic https://usecase.genisisiq.com/cases/openai-ted-taylor-restaurants-restaurant-operations-assistant/ https://usecase.genisisiq.com/cases/openai-ted-taylor-restaurants-restaurant-operations-assistant/ Tue, 20 Oct 2026 00:00:00 GMT Operating three co-branded restaurants required time-consuming work across menu pricing, labor analysis and scheduling, cash reconciliation, payroll, policies, and supply or repair requests. OpenAI https://usecase.genisisiq.com/cases/anthropic-dxc-technology-dxc-oasis-agentic-operations-platform/ https://usecase.genisisiq.com/cases/anthropic-dxc-technology-dxc-oasis-agentic-operations-platform/ Tue, 13 Oct 2026 00:00:00 GMT DXC needed to build a production-scale agentic operations platform for managed services where specialized AI agents could coordinate complex enterprise IT workflows while meeting enterprise security, compliance, reliability, and accessibility requirements and reducing friction in design, debugging, and delivery. Anthropic https://usecase.genisisiq.com/cases/databricks-bp-ai-operations-predictive-maintenance-and-knowledge-search/ https://usecase.genisisiq.com/cases/databricks-bp-ai-operations-predictive-maintenance-and-knowledge-search/ Wed, 15 Oct 2025 00:00:00 GMT bp needs safer, faster, data-informed operations across oil and gas, retail, and facilities while handling data volumes that specialists cannot review manually, including seismic datasets, well design options, and operational status across thousands of fuel and industrial assets. Databricks https://usecase.genisisiq.com/cases/ericsson-t-mobile-ai-ran-optimization/ https://usecase.genisisiq.com/cases/ericsson-t-mobile-ai-ran-optimization/ Tue, 12 May 2026 00:00:00 GMT T-Mobile needed to improve radio access network performance under rapidly changing radio conditions and high-demand usage so it could raise spectral efficiency, increase downlink throughput, and deliver a more consistent customer experience at scale. Ericsson https://usecase.genisisiq.com/cases/in-house-capita-ai-workforce-productivity-risk-automation/ https://usecase.genisisiq.com/cases/in-house-capita-ai-workforce-productivity-risk-automation/ Capita wanted to remove manual administrative burdens, accelerate decision making, and improve auditability and consistency in internal workflows such as training bookings and fire risk assessment review. In-house https://usecase.genisisiq.com/cases/in-house-clearbank-generative-ai-assurance-banking-api/ https://usecase.genisisiq.com/cases/in-house-clearbank-generative-ai-assurance-banking-api/ Tue, 09 Apr 2024 00:00:00 GMT ClearBank needed to deploy multiple generative AI use cases for banking API workflows in a regulated financial environment while safeguarding security, robustness, transparency, bias control, and regulatory alignment. In-house https://usecase.genisisiq.com/cases/in-house-mercedes-benz-plm-ai-product-development/ https://usecase.genisisiq.com/cases/in-house-mercedes-benz-plm-ai-product-development/ Fri, 16 Oct 2026 00:00:00 GMT Mercedes-Benz needed to digitalise global product development, connect development, procurement, production, sales, and after-sales data end to end, and help teams make better decisions earlier so new products and technologies could reach series maturity faster without compromising quality or safety. In-house https://usecase.genisisiq.com/cases/in-house-psv-predictive-player-health-monitoring/ https://usecase.genisisiq.com/cases/in-house-psv-predictive-player-health-monitoring/ Fri, 16 Jan 2026 00:00:00 GMT PSV wanted earlier warning of player overload and upper respiratory infection because infections can spread before symptoms appear and traditional sports monitoring focuses on what has already happened rather than what is likely to happen next. In-house https://usecase.genisisiq.com/cases/in-house-quipu-alternative-data-credit-scoring/ https://usecase.genisisiq.com/cases/in-house-quipu-alternative-data-credit-scoring/ Wed, 24 Sep 2025 00:00:00 GMT Informal Colombian small businesses often lack bank accounts and traditional credit histories, so banks cannot verify their creditworthiness and these entrepreneurs struggle to access formal growth financing. In-house https://usecase.genisisiq.com/cases/in-house-us-department-of-housing-and-urban-development-hud-ai-ml-rpa-operations/ https://usecase.genisisiq.com/cases/in-house-us-department-of-housing-and-urban-development-hud-ai-ml-rpa-operations/ Wed, 13 Mar 2024 00:00:00 GMT HUD needed to keep housing assistance contract monitoring and renewals running despite a rigid mainframe-driven environment and government shutdown constraints, while also addressing procurement and HR bottlenecks created by complex federal regulations and legacy operating processes. In-house https://usecase.genisisiq.com/cases/lenovo-formula-e-ai-fan-experience-broadcast-enhancement/ https://usecase.genisisiq.com/cases/lenovo-formula-e-ai-fan-experience-broadcast-enhancement/ Tue, 13 Oct 2026 00:00:00 GMT Formula E wanted fan experiences that feel immediate, immersive, personalized, and participatory, but its broadcast and event experience was limited by inconsistent onboard video quality, information spread across multiple sources, and race data that viewers could not easily follow through the live broadcast alone. Lenovo https://usecase.genisisiq.com/cases/microsoft-bar-ilan-university-learning-agent/ https://usecase.genisisiq.com/cases/microsoft-bar-ilan-university-learning-agent/ Thu, 15 Oct 2026 00:00:00 GMT Students who miss lectures struggle to reconnect new lessons with prior material when course information is spread across notes, recordings, slides, and readings, and lecturers need a reliable way to answer routine course questions and support exam preparation without replacing teaching. Microsoft https://usecase.genisisiq.com/cases/microsoft-capita-microsoft-365-copilot-neurodivergent-workplace-support/ https://usecase.genisisiq.com/cases/microsoft-capita-microsoft-365-copilot-neurodivergent-workplace-support/ Capita wanted to improve accessibility, task management, organisation, focus, and drafting support for neurodivergent employees while maintaining productivity during a period of strategic transformation. Microsoft https://usecase.genisisiq.com/cases/microsoft-mercedes-amg-petronas-f1-team-race-strategy-ai/ https://usecase.genisisiq.com/cases/microsoft-mercedes-amg-petronas-f1-team-race-strategy-ai/ Wed, 16 Sep 2026 00:00:00 GMT Mercedes-AMG PETRONAS F1 Team needs to make race-day tire and pit-stop decisions in seconds while accounting for weather, tire degradation, telemetry, and rival behavior; prior simulation turnaround was too slow to support live strategy changes at trackside. Microsoft https://usecase.genisisiq.com/cases/nvidia-trend-micro-cybertron-secure-ai-inference-2/ https://usecase.genisisiq.com/cases/nvidia-trend-micro-cybertron-secure-ai-inference-2/ Wed, 11 Jun 2025 00:00:00 GMT Trend Micro needed to bring its domain-specific Cybertron cybersecurity LLM into production quickly while preserving self-hosting, data sovereignty, auditability, and secure inference controls for enterprise and government environments. NVIDIA https://usecase.genisisiq.com/cases/openai-ofsted-social-care-inspection-report-drafting/ https://usecase.genisisiq.com/cases/openai-ofsted-social-care-inspection-report-drafting/ Mon, 10 Nov 2025 00:00:00 GMT Ofsted inspectors manually drafted children's home inspection reports from written inspection evidence, which consumed inspector time and created challenges around drafting speed, formatting consistency, and first-draft quality. OpenAI https://usecase.genisisiq.com/cases/oracle-grupo-bimbo-fusion-cloud-ai-operations/ https://usecase.genisisiq.com/cases/oracle-grupo-bimbo-fusion-cloud-ai-operations/ Mon, 06 Jan 2025 00:00:00 GMT After a years-long move from on-premises Oracle systems, Grupo Bimbo needed globally standardized enterprise data so employees, business leaders, and customer-service teams could get faster answers and use AI-driven insights to improve planning, product quality, and operations. Oracle https://usecase.genisisiq.com/cases/oracle-mosaicml-generative-ai-model-training/ https://usecase.genisisiq.com/cases/oracle-mosaicml-generative-ai-model-training/ Thu, 24 Aug 2023 00:00:00 GMT MosaicML needed cloud infrastructure that could support growing demand for AI services and let it train large, complex generative AI models faster and at lower cost for enterprise customers. Oracle https://usecase.genisisiq.com/cases/philips-hospices-civils-de-lyon-radiology-ai-workflow-automation/ https://usecase.genisisiq.com/cases/philips-hospices-civils-de-lyon-radiology-ai-workflow-automation/ Fri, 11 Jul 2025 00:00:00 GMT The radiology team wanted to automate time-consuming image analysis tasks so radiologists could spend less time drawing contours and more time with patients, while also using image classification to narrow CT scan coverage and reduce unnecessary X-ray exposure. Philips https://usecase.genisisiq.com/cases/philips-kmc-manipal-ai-enabled-ct-workflows/ https://usecase.genisisiq.com/cases/philips-kmc-manipal-ai-enabled-ct-workflows/ Thu, 12 Jun 2025 00:00:00 GMT With growing demand for CT studies, KMC Manipal needed to reduce diagnostic turnaround time and manual workflow bottlenecks in patient positioning, brain-scan batching, image quality, and dose management while maintaining high-quality patient care. Philips https://usecase.genisisiq.com/cases/philips-ocean-imagerie-unified-ai-imaging-workspace/ https://usecase.genisisiq.com/cases/philips-ocean-imagerie-unified-ai-imaging-workspace/ Fri, 20 Mar 2026 00:00:00 GMT Ocean Imagerie faced a 25% increase in imaging volumes across more than 24 locations while operating fragmented, site-specific systems with limited workflow visibility and no centralized access, which slowed collaboration, duplicated effort, and made internal teleradiology and multisite coverage difficult to scale. Philips https://usecase.genisisiq.com/cases/philips-vestre-viken-hospital-trust-ai-radiology-workflow/ https://usecase.genisisiq.com/cases/philips-vestre-viken-hospital-trust-ai-radiology-workflow/ Wed, 18 Feb 2026 00:00:00 GMT Vestre Viken faced mounting diagnostic workloads from rising imaging volumes, an aging population, and increasing case complexity, while radiologists were under pressure to deliver timely, accurate reports without compromising quality of care. Philips https://usecase.genisisiq.com/cases/openai-benefit-street-partners-credit-agreement-analysis/ https://usecase.genisisiq.com/cases/openai-benefit-street-partners-credit-agreement-analysis/ Fri, 16 Oct 2026 00:00:00 GMT Benefit Street Partners needed to answer investment-committee follow-up questions faster, compare lender marks across shared loans, and review 300-page credit agreements for clauses that could shift value away from lenders without waiting on slow manual analysis or outside counsel to read every page. OpenAI https://usecase.genisisiq.com/cases/openai-grupo-boticario-reseller-agent-automation/ https://usecase.genisisiq.com/cases/openai-grupo-boticario-reseller-agent-automation/ Grupo Boticário needed to support a complex multi-brand reseller and franchise ecosystem across many channels while reducing repetitive operational work and preserving the human relationships that drive sales and service quality. OpenAI https://usecase.genisisiq.com/cases/openai-itau-customer-copilot-and-governance/ https://usecase.genisisiq.com/cases/openai-itau-customer-copilot-and-governance/ Fri, 16 Oct 2026 00:00:00 GMT Itaú needed to make financial guidance simpler and more personalized for millions of customers while also scaling document-heavy internal workflows, all under the governance, observability, and economic controls required in a highly regulated banking environment. OpenAI https://usecase.genisisiq.com/cases/openai-localiza-conversational-mobility-agents/ https://usecase.genisisiq.com/cases/openai-localiza-conversational-mobility-agents/ Localiza needed to turn generative AI into a company-wide operating model that could improve internal work, create new conversational customer entry points, and support AI-native products without treating the technology as a series of isolated experiments. OpenAI https://usecase.genisisiq.com/cases/alibaba-cloud-eclicktech-ad-delivery-agent-factory/ https://usecase.genisisiq.com/cases/alibaba-cloud-eclicktech-ad-delivery-agent-factory/ Mon, 12 Oct 2026 00:00:00 GMT ECLICKTECH needed to industrialize AI-driven advertising operations, but media-delivery workflows were still long, manual, and heavily dependent on senior operators for anomaly diagnosis and creative adaptation. As more agents entered production, the company also faced duplicated experimentation across business lines, weak runtime visibility, poor reuse of expert knowledge, and no unified governance model for multi-agent approvals, permissions, and traceability. Alibaba Cloud https://usecase.genisisiq.com/cases/alibaba-cloud-topsports-enterprise-agent-operations-platform/ https://usecase.genisisiq.com/cases/alibaba-cloud-topsports-enterprise-agent-operations-platform/ Tue, 13 Oct 2026 00:00:00 GMT TOPSPORTS wanted to scale enterprise AI agents beyond isolated pilots, but every new agent risked recreating the same knowledge, data, tools, and skills in separate silos. Business-analysis, membership, and marketing teams also lacked one control plane for coordinating complex tasks, enforcing cross-role permissions, measuring production value, tracing failures across models and tools, and assigning clear ownership for ongoing optimization. Alibaba Cloud https://usecase.genisisiq.com/cases/google-cloud-alta-ai-spend-management/ https://usecase.genisisiq.com/cases/google-cloud-alta-ai-spend-management/ Alta needed a transactable Google Cloud Marketplace path for its AI and technology spend management platform without pulling its product team off core forecasting work, while also helping finance and IT leaders understand fast-growing AI costs, usage, ownership, and ROI. Google Cloud https://usecase.genisisiq.com/cases/openai-sullivan-cromwell-agreement-review/ https://usecase.genisisiq.com/cases/openai-sullivan-cromwell-agreement-review/ Thu, 15 Oct 2026 00:00:00 GMT Sullivan & Cromwell needed to review draft agreements against relevant precedents, client priorities, and market practice in one workflow so lawyers could do deeper legal analysis without losing transparency into sources, uncertainty, or final human judgment. OpenAI https://usecase.genisisiq.com/cases/alibaba-cloud-eclicktech-agentic-ops-observability-platform/ https://usecase.genisisiq.com/cases/alibaba-cloud-eclicktech-agentic-ops-observability-platform/ Thu, 08 Oct 2026 00:00:00 GMT ECLICKTECH's operations team had to manage a multi-cloud, multi-product environment that supported several lines of business, but its observability data, alerting systems, and AI tooling were fragmented across separate platforms and personal workspaces. That made end-to-end troubleshooting slow, prevented the team from turning individual agents and skills into shared organizational assets, and raised governance concerns around multi-agent execution, least-privilege access, auditability, and human fallback as the company tried to scale AI-assisted operations. Alibaba Cloud https://usecase.genisisiq.com/cases/infosys-wella-marketing-personalization/ https://usecase.genisisiq.com/cases/infosys-wella-marketing-personalization/ Wella needed to respond to changing beauty-market dynamics and declining traditional salon profitability as professionals shifted to freelance models. Its existing approach did not provide the cohesive digital ecosystem needed to improve customer outreach, serve salons and independent stylists effectively, and meet demand for personalized digital-first buying experiences. Infosys https://usecase.genisisiq.com/cases/capgemini-boehringer-ingelheim-nlp-analytics-platform/ https://usecase.genisisiq.com/cases/capgemini-boehringer-ingelheim-nlp-analytics-platform/ Thu, 13 Jul 2023 00:00:00 GMT Boehringer Ingelheim had millions of unstructured text documents in inconsistent formats and quality states, making it hard for teams across the business to analyze the data, surface insights, and respond quickly to complex medical inquiries. Capgemini https://usecase.genisisiq.com/cases/capgemini-riverty-sales-automation/ https://usecase.genisisiq.com/cases/capgemini-riverty-sales-automation/ Tue, 04 Mar 2025 00:00:00 GMT Riverty's CRM activities were fragmented and lacked transparency, which slowed sales processes and limited how effectively teams used the company's Dynamics 365 CRM environment to manage customer engagement. Capgemini https://usecase.genisisiq.com/cases/tcs-tata-chemicals-power-plant-digital-twin/ https://usecase.genisisiq.com/cases/tcs-tata-chemicals-power-plant-digital-twin/ Sun, 02 Apr 2023 00:00:00 GMT Tata Chemicals needed to reduce process variation and fuel consumption in its Mithapur plant's carbonation towers and high-pressure boilers, but operators lacked enough historical equipment data and timely analytics to improve yield, sustain boiler efficiency, and respond quickly to deviations. TCS https://usecase.genisisiq.com/cases/capgemini-love-ocean-observatory-marine-sensor-analytics/ https://usecase.genisisiq.com/cases/capgemini-love-ocean-observatory-marine-sensor-analytics/ Tue, 26 Sep 2023 00:00:00 GMT LoVe Ocean needed a faster way to sift through massive volumes of ocean-sensor data so researchers could better understand marine ecosystems and climate-related change. Capgemini https://usecase.genisisiq.com/cases/tcs-action-ai-pricing-optimization/ https://usecase.genisisiq.com/cases/tcs-action-ai-pricing-optimization/ Mon, 30 Oct 2023 00:00:00 GMT Action's pricing team could not scale spreadsheet-based pricing across ten European markets while coping with constantly changing products, competitor promotions, currency fluctuations, taxes, and the need to keep price parity across countries without compromising its low-price brand promise. TCS https://usecase.genisisiq.com/cases/capgemini-ryder-cup-real-time-golf-insights-2/ https://usecase.genisisiq.com/cases/capgemini-ryder-cup-real-time-golf-insights-2/ Mon, 03 Nov 2025 00:00:00 GMT Ryder Cup needed a way to turn huge volumes of live and historical golf data into immediate, understandable insights that would enrich broadcasts and fan experiences for a global audience. Capgemini https://usecase.genisisiq.com/cases/capgemini-aeta-earthquake-prediction-model/ https://usecase.genisisiq.com/cases/capgemini-aeta-earthquake-prediction-model/ Fri, 04 Aug 2023 00:00:00 GMT AETA needed to improve the accuracy and operational readiness of its earthquake-prediction system so governments could act on its forecasts with more confidence. Capgemini https://usecase.genisisiq.com/cases/capgemini-iveco-group-ai-supply-chain-control-tower/ https://usecase.genisisiq.com/cases/capgemini-iveco-group-ai-supply-chain-control-tower/ Mon, 27 May 2024 00:00:00 GMT Iveco Group needed global visibility and tighter control over its complex, heterogeneous supply-chain processes so it could make faster decisions and improve efficiency and sustainability. Capgemini https://usecase.genisisiq.com/cases/capgemini-unesco-agentic-ai-education-insights/ https://usecase.genisisiq.com/cases/capgemini-unesco-agentic-ai-education-insights/ Thu, 12 Dec 2024 00:00:00 GMT UNESCO wanted to make large-scale learning-assessment data far easier for policymakers and educators to analyze so they could make better decisions about foundational reading outcomes. Capgemini https://usecase.genisisiq.com/cases/capgemini-abn-amro-gen-ai-customer-service-2/ https://usecase.genisisiq.com/cases/capgemini-abn-amro-gen-ai-customer-service-2/ Thu, 17 Apr 2025 00:00:00 GMT ABN AMRO wanted digital customer interactions to feel more personal while preserving the security, privacy, and operational discipline required for banking services. Capgemini https://usecase.genisisiq.com/cases/capgemini-city-of-tampere-internal-gen-ai-knowledge-assistants/ https://usecase.genisisiq.com/cases/capgemini-city-of-tampere-internal-gen-ai-knowledge-assistants/ Mon, 04 Aug 2025 00:00:00 GMT Tampere wanted to explore generative AI safely and turn that learning into practical internal public-service use cases and governance rather than scattered experimentation. Capgemini https://usecase.genisisiq.com/cases/capgemini-ryder-cup-real-time-golf-insights-3/ https://usecase.genisisiq.com/cases/capgemini-ryder-cup-real-time-golf-insights-3/ Mon, 27 Oct 2025 00:00:00 GMT Ryder Cup needed a way to turn huge volumes of live and historical golf data into immediate, understandable insights that would enrich broadcasts and fan experiences for a global audience. Capgemini https://usecase.genisisiq.com/cases/capgemini-unicef-green-career-assistant/ https://usecase.genisisiq.com/cases/capgemini-unicef-green-career-assistant/ Wed, 26 Nov 2025 00:00:00 GMT UNICEF wanted to help young people in Brazil find practical green-skills pathways and climate-action opportunities instead of leaving their sustainability interest disconnected from education and work options. Capgemini https://usecase.genisisiq.com/cases/capgemini-6g-xr-project-consortium-predictive-edge-orchestration/ https://usecase.genisisiq.com/cases/capgemini-6g-xr-project-consortium-predictive-edge-orchestration/ Mon, 23 Feb 2026 00:00:00 GMT The consortium needed a way to orchestrate cloud-edge resources for holographic and XR services whose latency and bandwidth demands exceed what current networks can reliably handle. Capgemini https://usecase.genisisiq.com/cases/tcs-thryv-internal-helpdesk-chatbot/ https://usecase.genisisiq.com/cases/tcs-thryv-internal-helpdesk-chatbot/ Mon, 10 Feb 2025 00:00:00 GMT Thryv's internal staff relied on the helpdesk and intranet for routine company and HR questions, so support teams spent too much time answering repetitive requests, manually maintaining information, and triaging simple issues instead of handling higher-value work. TCS https://usecase.genisisiq.com/cases/infosys-financial-times-customer-service-automation/ https://usecase.genisisiq.com/cases/infosys-financial-times-customer-service-automation/ Financial Times needed to support a growing subscriber base and broader product portfolio without overwhelming its service teams, while more than half of incoming cases could potentially be handled through self-service. Manual workflows across email, phone, and web chat, fragmented tooling, inconsistent experiences across desktop, mobile, and app channels, and the need to scale support globally were limiting efficiency and service quality. Infosys https://usecase.genisisiq.com/cases/capgemini-hospital-ramon-y-cajal-hospital-12-de-octubre-hospital-san-pablo-covid-xray-diagnosis/ https://usecase.genisisiq.com/cases/capgemini-hospital-ramon-y-cajal-hospital-12-de-octubre-hospital-san-pablo-covid-xray-diagnosis/ Fri, 26 May 2023 00:00:00 GMT The three hospitals needed a faster way to review chest X-rays during COVID surges because expert interpretation was time-intensive and specialist capacity was limited. Capgemini https://usecase.genisisiq.com/cases/capgemini-naturalis-insect-audio-species-identification/ https://usecase.genisisiq.com/cases/capgemini-naturalis-insect-audio-species-identification/ Mon, 18 Sep 2023 00:00:00 GMT Naturalis and the Arise initiative needed a practical way to interpret large volumes of insect acoustic data so conservation teams could track biodiversity change and identify species more effectively. Capgemini https://usecase.genisisiq.com/cases/dxc-dxc-technology-enterprise-data-ai-agents/ https://usecase.genisisiq.com/cases/dxc-dxc-technology-enterprise-data-ai-agents/ Tue, 25 Nov 2025 00:00:00 GMT DXC's history of mergers left the company with fragmented data repositories and thousands of inconsistent dashboards, which slowed analytics, weakened trust in reporting, and made it difficult to scale advanced AI capabilities across the business. DXC https://usecase.genisisiq.com/cases/tcs-qiagen-microsoft-365-copilot-productivity/ https://usecase.genisisiq.com/cases/tcs-qiagen-microsoft-365-copilot-productivity/ Tue, 28 Oct 2025 00:00:00 GMT QIAGEN wanted to move beyond isolated custom AI solutions and give employees across product development, sales, research, and other business functions secure day-to-day access to generative AI, but it needed a rollout that met data privacy, responsible AI, and regulatory compliance requirements in a highly regulated life sciences environment. TCS https://usecase.genisisiq.com/cases/capgemini-abn-amro-gen-ai-customer-service/ https://usecase.genisisiq.com/cases/capgemini-abn-amro-gen-ai-customer-service/ Thu, 17 Apr 2025 00:00:00 GMT ABN AMRO wanted digital customer interactions to feel more personal while preserving the security, privacy, and operational discipline required for banking services. Capgemini https://usecase.genisisiq.com/cases/capgemini-te-connectivity-engineering-knowledge-hub/ https://usecase.genisisiq.com/cases/capgemini-te-connectivity-engineering-knowledge-hub/ Thu, 15 May 2025 00:00:00 GMT TE Connectivity needed to help product-development teams find and reuse engineering knowledge trapped in dozens of incompatible systems without spending hours searching documents or depending on subject matter experts. Capgemini https://usecase.genisisiq.com/cases/capgemini-vodafone-gen-ai-virtual-coach/ https://usecase.genisisiq.com/cases/capgemini-vodafone-gen-ai-virtual-coach/ Fri, 24 Oct 2025 00:00:00 GMT Vodafone wanted a better way to help SME and SoHo business customers understand, activate, and adopt Microsoft digital tools without relying only on traditional support channels. Capgemini https://usecase.genisisiq.com/cases/capgemini-ryder-cup-real-time-golf-insights/ https://usecase.genisisiq.com/cases/capgemini-ryder-cup-real-time-golf-insights/ Mon, 27 Oct 2025 00:00:00 GMT Ryder Cup needed a way to turn a huge volume of live and historical golf data into instant, understandable insights that could enrich broadcasts and fan experiences for a global audience. Capgemini https://usecase.genisisiq.com/cases/capgemini-edp-redes-espana-computer-vision-inspection/ https://usecase.genisisiq.com/cases/capgemini-edp-redes-espana-computer-vision-inspection/ Wed, 17 Dec 2025 00:00:00 GMT EDP Redes España needed to speed up electricity-network inspections, detect defects more accurately, and reduce the cost and environmental impact of manual review processes. Capgemini https://usecase.genisisiq.com/cases/capgemini-norwegian-red-cross-ai-interpretation/ https://usecase.genisisiq.com/cases/capgemini-norwegian-red-cross-ai-interpretation/ Sat, 24 Jan 2026 00:00:00 GMT The Norwegian Red Cross needed a lower-cost, privacy-preserving way to support sensitive multilingual conversations for vulnerable groups when human interpreters were expensive or unavailable. Capgemini https://usecase.genisisiq.com/cases/capgemini-nortura-hr-support-chatbot/ https://usecase.genisisiq.com/cases/capgemini-nortura-hr-support-chatbot/ Wed, 15 Apr 2026 00:00:00 GMT Nortura needed a multilingual HR support channel that could answer employee questions around the clock for office and factory workers without compromising data security or answer quality. Capgemini https://usecase.genisisiq.com/cases/capgemini-chevron-phillips-chemical-operational-ai-platform/ https://usecase.genisisiq.com/cases/capgemini-chevron-phillips-chemical-operational-ai-platform/ Thu, 06 Apr 2023 00:00:00 GMT Chevron Phillips Chemical needed to modernize its digital tooling, expand its cloud footprint, and turn operational data into AI-assisted decisions that could improve reliability, production, and supply-chain performance. Capgemini https://usecase.genisisiq.com/cases/dxc-natwest-group-check-clearing-fraud-detection/ https://usecase.genisisiq.com/cases/dxc-natwest-group-check-clearing-fraud-detection/ NatWest Group needed to comply with the UK's image-exchange check-clearing legislation while still processing very high daily check volumes quickly, accurately, and cost-effectively, and it also needed stronger fraud detection and a better audit trail as paper-based processes declined. DXC https://usecase.genisisiq.com/cases/dxc-o-i-glass-ai-it-service-desk/ https://usecase.genisisiq.com/cases/dxc-o-i-glass-ai-it-service-desk/ Wed, 20 Mar 2024 00:00:00 GMT O-I Glass needed a simpler, consumer-like way for 24,000 employees in 20 countries to access IT services and improve system uptime without relying on fragmented, manual support processes. DXC https://usecase.genisisiq.com/cases/dxc-quantum-regulatory-document-automation/ https://usecase.genisisiq.com/cases/dxc-quantum-regulatory-document-automation/ Tue, 03 Jun 2025 00:00:00 GMT Quantum needed to prepare FDA-compliant regulatory applications faster and more reliably because filing delays, rejection, or resubmission can postpone clinical trials and keep new therapies from reaching patients on time. DXC https://usecase.genisisiq.com/cases/dxc-cariad-automated-driving-validation/ https://usecase.genisisiq.com/cases/dxc-cariad-automated-driving-validation/ Wed, 16 Apr 2025 00:00:00 GMT CARIAD needed a faster and safer way to validate automated driving functions across large numbers of traffic, weather, and road scenarios, because proving reliability, functional correctness, and regulatory readiness for automated vehicles is difficult with manual or fragmented testing approaches. DXC https://usecase.genisisiq.com/cases/dxc-uk-department-of-health-and-social-care-policy-and-briefing-ai/ https://usecase.genisisiq.com/cases/dxc-uk-department-of-health-and-social-care-policy-and-briefing-ai/ Thu, 16 Apr 2026 00:00:00 GMT DHSC needed to scale AI securely across a major public-sector organization so staff could analyze large volumes of health data, accelerate policy work, and support the UK's 10-year health plan without adding friction to critical services. DXC https://usecase.genisisiq.com/cases/dxc-swyfft-litigation-management-ai/ https://usecase.genisisiq.com/cases/dxc-swyfft-litigation-management-ai/ Mon, 30 Sep 2024 00:00:00 GMT Swyfft needed to control rising outside-counsel spend, capture legal expenditures that violated billing guidelines, and free adjusters from manual invoice scrutiny so they could focus on claims and litigation decisions. DXC https://usecase.genisisiq.com/cases/dxc-banco-sabadell-ai-accessibility-testing/ https://usecase.genisisiq.com/cases/dxc-banco-sabadell-ai-accessibility-testing/ Tue, 10 Feb 2026 00:00:00 GMT Banco Sabadell needed to keep digital banking accessible and inclusive as more services moved online, while scaling testing across change-the-bank and run-the-bank workstreams and meeting Spanish and EU accessibility requirements. DXC https://usecase.genisisiq.com/cases/dxc-vale-predictive-it-operations/ https://usecase.genisisiq.com/cases/dxc-vale-predictive-it-operations/ Fri, 07 Nov 2025 00:00:00 GMT Vale's global mining workforce was losing time waiting for IT issues to be resolved under a traditional SLA-driven model, creating productivity, collaboration, and safety problems across remote operations. DXC https://usecase.genisisiq.com/cases/cognizant-storebrand-bank-banking-document-automation/ https://usecase.genisisiq.com/cases/cognizant-storebrand-bank-banking-document-automation/ Storebrand Bank needed to accelerate lending and other customer-facing banking processes while coping with rising operational volume, but its automation work was fragmented across silos and too dependent on manual effort. Cognizant https://usecase.genisisiq.com/cases/cognizant-royal-london-group-marketing-compliance-genai/ https://usecase.genisisiq.com/cases/cognizant-royal-london-group-marketing-compliance-genai/ Royal London Group needed to review thousands of regulated marketing assets faster while maintaining compliance with FCA Consumer Duty requirements and reducing the burden on human reviewers. Cognizant https://usecase.genisisiq.com/cases/cognizant-regis-aged-care-clinical-handover-document-processing/ https://usecase.genisisiq.com/cases/cognizant-regis-aged-care-clinical-handover-document-processing/ Regis Aged Care needed to compress a daily clinical handover review that could take two to three hours for 200-plus pages of notes, without missing a single resident-level clinical signal. Cognizant https://usecase.genisisiq.com/cases/cognizant-cox-communications-customer-service-automation/ https://usecase.genisisiq.com/cases/cognizant-cox-communications-customer-service-automation/ Cox Communications needed to modernize a high-volume chatbot and IVR estate so customers could get accurate, relevant answers across preferred channels without overloading live support teams. Cognizant https://usecase.genisisiq.com/cases/cognizant-eintrachttech-stadium-visitor-flow-analytics/ https://usecase.genisisiq.com/cases/cognizant-eintrachttech-stadium-visitor-flow-analytics/ EintrachtTech needed to reduce queues, crowding risk and lost concession revenue at Deutsche Bank Park by understanding visitor flow at gates and kiosks in real time. Cognizant https://usecase.genisisiq.com/cases/tcs-walton-centre-patient-triage-chatbot/ https://usecase.genisisiq.com/cases/tcs-walton-centre-patient-triage-chatbot/ Wed, 17 Jul 2024 00:00:00 GMT The Walton Centre faced long waits and inefficient headache referral intake because clinicians spent large portions of first appointments collecting basic history manually, delaying treatment and making it hard to triage urgent cases quickly enough. TCS https://usecase.genisisiq.com/cases/tcs-ica-sverige-marketing-personalization/ https://usecase.genisisiq.com/cases/tcs-ica-sverige-marketing-personalization/ Tue, 02 Apr 2024 00:00:00 GMT ICA Sverige wanted to shift from product-centric campaigns to hyper-personalized loyalty engagement, but fragmented customer data, paper-based communications, slow campaign cycles, and rule-based offer allocation prevented the retailer from understanding customers well enough to target them effectively. TCS https://usecase.genisisiq.com/cases/tcs-tata-projects-tender-document-processing/ https://usecase.genisisiq.com/cases/tcs-tata-projects-tender-document-processing/ Tue, 06 Jan 2026 00:00:00 GMT Tata Projects had to review 1,000-2,000 page tender packages with non-standard terms, scanned tables, and frequent corrigenda, so manual analysis took more than four days per bid and made it difficult to spot risk and respond quickly enough to stay competitive. TCS https://usecase.genisisiq.com/cases/tcs-kelly-services-ai-it-service-desk/ https://usecase.genisisiq.com/cases/tcs-kelly-services-ai-it-service-desk/ Kelly Services needed an IT service desk that could keep up with rising support volumes and expectations from employees, clients, and job seekers, but traditional processes relied too heavily on agent memory and reactive handling to deliver fast, consistent resolution at scale. TCS https://usecase.genisisiq.com/cases/tcs-foxtel-customer-experience-agent-assist/ https://usecase.genisisiq.com/cases/tcs-foxtel-customer-experience-agent-assist/ Thu, 01 Jan 2026 00:00:00 GMT Foxtel Group needed to improve customer sentiment, first-contact resolution, and cost to serve as streaming competition intensified, but managing millions of interactions across channels required smarter automation and a more connected operating model than its existing support setup could provide. TCS https://usecase.genisisiq.com/cases/tcs-lloyds-banking-group-enterprise-genai-platform/ https://usecase.genisisiq.com/cases/tcs-lloyds-banking-group-enterprise-genai-platform/ Wed, 18 Mar 2026 00:00:00 GMT Lloyds Banking Group wanted to move beyond siloed AI pilots and scale generative AI across a large regulated bank, but it needed a governed architecture, self-service delivery model, and robust safeguards before business and technology teams could take AI solutions from concept to production at enterprise scale. TCS https://usecase.genisisiq.com/cases/tcs-astro-media-metadata-automation/ https://usecase.genisisiq.com/cases/tcs-astro-media-metadata-automation/ Sun, 10 May 2026 00:00:00 GMT Astro needed faster and more consistent metadata generation across its web and mobile platforms, but manual tagging slowed content operations, limited scale, created classification inconsistencies, and reduced the quality of the personalization signals used across its OTT experience. TCS https://usecase.genisisiq.com/cases/tcs-amtrust-es-clearance-document-processing/ https://usecase.genisisiq.com/cases/tcs-amtrust-es-clearance-document-processing/ Mon, 12 Feb 2024 00:00:00 GMT AmTrust needed to turn broker-submitted Excess and Surplus policy requests into comprehensive quotes much faster, but its manual clearance process had to interpret unstructured email packages and attachments before underwriters could even begin tailoring a response. TCS https://usecase.genisisiq.com/cases/tcs-sas-ai-driven-cyber-resilience/ https://usecase.genisisiq.com/cases/tcs-sas-ai-driven-cyber-resilience/ Wed, 01 Jul 2026 00:00:00 GMT SAS needed to modernize a fragmented security estate that lacked behavioral detection, 24-hour monitoring, centralized governance, and scalable response processes, making it harder for the airline to protect digital operations as cloud adoption and cyber threats increased. TCS https://usecase.genisisiq.com/cases/eviden-paris-2024-organising-committee-ai-cybersecurity-operations/ https://usecase.genisisiq.com/cases/eviden-paris-2024-organising-committee-ai-cybersecurity-operations/ Mon, 23 Dec 2024 00:00:00 GMT Paris 2024 needed to secure ticketing, volunteer, athlete, media, and official systems across a globally visible event while defending against leaks, breaches, sabotage, fraud, typosquatting, misinformation, and other cyberattacks that could disrupt competition delivery. Eviden https://usecase.genisisiq.com/cases/atos-talgo-predictive-train-maintenance/ https://usecase.genisisiq.com/cases/atos-talgo-predictive-train-maintenance/ Wed, 29 Oct 2025 00:00:00 GMT Talgo needed a fleet monitoring system that could ingest train telemetry in real time, handle communication failures, process about 5GB of signal data per train per day, present operational information to engineers in less than one second, and scale to additional train series without bespoke redevelopment. The company also wanted to move maintenance from fixed preventive schedules toward predictive and condition-based interventions. Atos https://usecase.genisisiq.com/cases/atos-satair-ai-quotation-assistant/ https://usecase.genisisiq.com/cases/atos-satair-ai-quotation-assistant/ Thu, 05 Mar 2026 00:00:00 GMT Satair manages more than one million aircraft-parts SKUs and receives around 450,000 customer inquiries per year in formats ranging from structured spreadsheets to free-text emails and handwritten notes. Manual handling made the quotation process slow and complex for 230 customer service agents, pushed response times up to 24 hours, and left the business needing a faster, more accurate way to respond in time-critical aviation support scenarios. Atos https://usecase.genisisiq.com/cases/atos-misumi-usa-agentic-email-routing-and-document-extraction/ https://usecase.genisisiq.com/cases/atos-misumi-usa-agentic-email-routing-and-document-extraction/ Wed, 29 Jul 2026 00:00:00 GMT Misumi USA needed to handle about 2,000 inbound emails and more than 3,000 attached documents each day, but manual routing and document handling caused frequent misrouting, slowed order and quote processing, and made it hard to move away from legacy third-party services. Customers also struggled with an engineering-based configurator that supports 80 sextillion possible product combinations, while onboarding new web product categories took 3–6 weeks because critical knowledge was siloed. Atos https://usecase.genisisiq.com/cases/capgemini-generali-gcc-underwriting-gen-ai-platform/ https://usecase.genisisiq.com/cases/capgemini-generali-gcc-underwriting-gen-ai-platform/ Fri, 08 May 2026 00:00:00 GMT Generali GC&C needed to simplify a complex underwriting and operations landscape spanning CRM, document management, and multiple country processes so underwriters could work faster with better data quality and lower operating cost. Capgemini https://usecase.genisisiq.com/cases/capgemini-eneco-emobility-customer-service-copilot/ https://usecase.genisisiq.com/cases/capgemini-eneco-emobility-customer-service-copilot/ Mon, 27 May 2024 00:00:00 GMT Eneco eMobility needed to help a growing customer care organization handle rising EV charging demand faster and at lower cost without sacrificing employee or customer experience. Capgemini https://usecase.genisisiq.com/cases/capgemini-imperial-war-museums-oral-history-search/ https://usecase.genisisiq.com/cases/capgemini-imperial-war-museums-oral-history-search/ Thu, 07 Aug 2025 00:00:00 GMT Imperial War Museums needed to make more than 20,000 hours of oral history recordings accessible despite challenges such as regional accents, military terminology, multiple languages, and inconsistent audio quality. Capgemini https://usecase.genisisiq.com/cases/capgemini-glasfaserplus-document-ai-delay-analysis/ https://usecase.genisisiq.com/cases/capgemini-glasfaserplus-document-ai-delay-analysis/ Fri, 19 Jul 2024 00:00:00 GMT GlasfaserPlus needed a scalable way to read, classify, and document large volumes of unstructured correspondence and field comments so it could assess and predict delays across thousands of fiber rollout projects. Capgemini https://usecase.genisisiq.com/cases/capgemini-bmds-ai-approval-process-automation/ https://usecase.genisisiq.com/cases/capgemini-bmds-ai-approval-process-automation/ Tue, 09 Jun 2026 00:00:00 GMT BMDS needed to reduce long, complex planning and approval procedures for infrastructure projects that routinely exceeded legal timelines and burdened case workers with documentation-heavy manual workflows. Capgemini https://usecase.genisisiq.com/cases/capgemini-amsterdam-city-archives-agentic-history-search/ https://usecase.genisisiq.com/cases/capgemini-amsterdam-city-archives-agentic-history-search/ Wed, 17 Dec 2025 00:00:00 GMT Amsterdam City Archives needed to make a massive paper archive usable for the public despite handwritten documents, outdated Dutch, and limited search tools that made discovery difficult. Capgemini https://usecase.genisisiq.com/cases/capgemini-german-federal-employment-agency-jira-ticket-ai-agents/ https://usecase.genisisiq.com/cases/capgemini-german-federal-employment-agency-jira-ticket-ai-agents/ Fri, 05 Dec 2025 00:00:00 GMT The BA needed a privacy-compliant way to reduce the manual effort of turning Requests for Change and user stories into high-quality Jira tickets under increasing workload and limited staff capacity. Capgemini https://usecase.genisisiq.com/cases/capgemini-penske-github-copilot-software-engineering/ https://usecase.genisisiq.com/cases/capgemini-penske-github-copilot-software-engineering/ Mon, 17 Nov 2025 00:00:00 GMT Penske needed to help its software engineering teams deliver quality code faster, reduce repetitive work, and modernize older applications without overloading lead developers. Capgemini https://usecase.genisisiq.com/cases/capgemini-navy-federal-credit-union-back-office-ai-automation/ https://usecase.genisisiq.com/cases/capgemini-navy-federal-credit-union-back-office-ai-automation/ Tue, 24 Feb 2026 00:00:00 GMT NFCU needed to replace a legacy CRM environment that forced employees to work through manual steps, disconnected systems, and complex security workflows that slowed case handling and increased compliance risk. Capgemini https://usecase.genisisiq.com/cases/capgemini-wieland-group-computer-vision-quality-inspection/ https://usecase.genisisiq.com/cases/capgemini-wieland-group-computer-vision-quality-inspection/ Fri, 31 Jan 2025 00:00:00 GMT Wieland needed a more efficient way to inspect visually demanding copper products where manual review was slowed by reflective surfaces and round test objects. Capgemini https://usecase.genisisiq.com/cases/capgemini-fresenius-digital-technology-virtual-agent-it-support/ https://usecase.genisisiq.com/cases/capgemini-fresenius-digital-technology-virtual-agent-it-support/ Mon, 17 Mar 2025 00:00:00 GMT Fresenius Digital Technology needed a scalable global IT support channel that improved user access and ticket resolution without adding a separate external technology stack. Capgemini