Accenture wanted leaders to make decisions from integrated enterprise data instead of siloed systems and needed an IT foundation that could add advanced technologies quickly and cost-effectively, but its legacy on-premises landscape made it harder to scale analytics, scenario planning and generative AI across the company.
Reported impact
Accenture gained a cloud-heavy enterprise platform that makes shared data, AI scenario planning and generative AI productivity tools easier to scale, helping teams make faster decisions, reduce maintenance effort and push advanced technologies into daily work.
Accenture rebuilt its internal IT estate into what it calls a digital core: a composable architecture that is now 95% in the cloud and designed to make data and AI reusable across the business. The transformation integrated operational data from SAP, Workday and Salesforce so leaders could use the 360-degree Value Navigator to see enterprise performance in one place and drill into issues such as bookings projections by market. On top of that shared data model, Accenture added cognitive capabilities and AI-driven scenario planning, then used the same foundation to deploy Copilot for Microsoft 365 and build an integrated generative AI hub that acts as a Center of Excellence for use-case prioritization, skills and delivery. Additional services such as the Identity Trust Engine and SAP finance analytics extend the core, turning cloud, data and AI into an operating platform rather than isolated pilots.
Operational data from SAP, Workday and Salesforce is integrated into the cloud-based digital core, where leaders access a shared enterprise view through 360-degree Value Navigator and AI-assisted scenario planning. The same data foundation supports Copilot for Microsoft 365, the generative AI hub and security controls such as the Identity Trust Engine.
"30% of our outcomes driven by data, analytics or AI- and generative AI-led initiatives"
"We deployed Copilot for Microsoft 365, and our people who are using it report saving up to three hours of time per day"
"we built an integrated generative AI hub, a Center of Excellence"
"we can integrate data from across our core systems including SAP, Workday and Salesforce"
"we have made all this possible by creating an interconnected foundation of cloud, data and AI-what we call the 'digital core.'"
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