HSBC relied on fragmented, recruiter-heavy hiring processes that duplicated effort, increased cost, and made it harder to scale workforce planning and fill specialized roles quickly across a global financial-services organization.
Reported impact
HSBC reduced hiring costs and time-to-hire, improved process consistency, lowered agency reliance, and created a more scalable hiring engine that supports skills-based workforce planning and mobility across the bank.
HSBC and Accenture rebuilt talent acquisition around a skills-based and AI-enabled operating model instead of disconnected local recruiting workflows. The program centralized priority hiring into global talent hubs and paired that model with unified technology on SAP SuccessFactors and Eightfold.ai. Within those platforms, HSBC embedded AI-powered features such as CV stack ranking, bias-minimized screening, and skills-based shortlisting so candidates could be evaluated by capabilities rather than job titles. The workflow also supports persona-based candidate journeys for early-career, experienced, and leadership hiring, reducing agency dependence and improving consistency across markets. Accenture backed the platform change with learning assets and training so recruiters and hiring managers could adopt the new tools and processes. The result is a faster, more scalable talent engine that links hiring operations, workforce mobility, and future skills planning in one architecture.
Candidate and hiring-process data flows through SAP SuccessFactors and Eightfold.ai, where AI-driven features rank CVs, support skills-based shortlisting, and reduce bias in screening. The resulting recommendations feed recruiters and talent hubs, which run persona-based hiring journeys and connect talent-acquisition activity with broader workforce-planning and internal-mobility decisions.
"$28.5M in savings"
"18% drop in operating expenses"
"35% acceleration in time-to-hire"
"HSBC leveraged AI to shortlist candidates by capabilities rather than job titles"
"Legacy systems gave way to unified platforms—SAP SuccessFactors and Eightfold.ai—standardizing global processes and embedding AI-powered features like CV stack ranking and bias-minimized screening"
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Scoring methodology
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Traceability
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