Document Processing
Storebrand Bank needed to accelerate lending and other customer-facing banking processes while coping with rising operational volume, but its automation work was fragmented across silos and too dependent on manual effort.
Reported impact
Storebrand Bank shortened customer-value delivery times, scaled automation across back-office and front-office work, and created a 24/7 operating model that supports faster approvals and more consistent service.
Cognizant and Storebrand Bank turned a siloed automation effort into a dedicated Automation-as-a-Service operating model for banking operations. A multi-skilled POD team prioritized the automation pipeline, then moved early attended automations to unattended workflows orchestrated through UiPath Automation Cloud so routine jobs could run continuously without manual triggering. For document-heavy steps, Cognizant integrated a third-party generative AI service that extracts unstructured information from incoming documents and passes structured values to bots for downstream processing. Manual approval checkpoints stay inside the workflow when a human decision is required, and KPI dashboards measure cycle-time and efficiency gains across the automation portfolio. The result is a scalable framework that combines document AI, RPA, human validation and SLA-backed support to accelerate credit-card approvals, loan establishment and other consumer-banking processes.
Applications and supporting documents enter Storebrand Bank workflows, where a third-party generative AI service extracts key information from unstructured files and passes structured values into unattended UiPath-orchestrated bots. The workflows include human validation when approvals are required, while KPI dashboards capture cycle-time and savings data across the automation portfolio.
“Bots have replaced manual processes across the bank’s back-office and customer-facing operations, saving 7,000 hours in the first 18 months.”
“For some workflows, we integrated a bot with a third-party generative AI solution that extracts unstructured information from relevant documents.”
“Median lead times for customer value delivery have been shortened to around 90 minutes for daily banking, and around 2.5 hours for loan establishment.”
“Once the generative AI has extracted the key information, it passes it to the bot for processing.”
“we advised moving to unattended workflows orchestrated via UiPath Automation Cloud.”
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