Databricks Retail India

Simpl

Fraud Detection · Marketing Personalization · Risk Management

Previously hampered by an outdated tech stack and siloed data, which caused frequent failures and lengthy ML model training, Simpl faced substantial scalability and operational challenges.

35% improvement in the analytics team’s turnaround time for reporting tasks
90% faster-to-deploy ML models
Operating exclusively in India, Simpl collaborates with approximately 30,000 merchants and manages over 10 million monthly user transactions, showcasing their substantial market footprint.
Simpl’s array of 100+ active workflows and 10K+ daily SQL queries demonstrates their robust focus on business analytics, reporting, data engineering operations and ML model training.

Reported impact

Business outcome

Simpl achieved measurable business impact on Databricks, including 90% faster-to-deploy ML models; 35% improvement in the analytics team’s turnaround time for reporting tasks; This transformation has not only accelerated time to market by 90% but also democratized data access, allowing a broader range of personnel to engage directly with business-critical data..

  • Productivity Improvement
  • Risk Reduction
  • Scalability

Solution

Simpl, India’s one-tap checkout and post-purchase experience platform, is on a mission to deliver secure and hassle-free transactions through advanced machine learning (ML) and artificial intelligence (AI). Catering to around 30,000 merchants and managing over 10 million transactions monthly, Simpl demonstrates a significant influence in the fintech sector, bolstered by over 100 active workflows that drive their PayLater services and various financial operations. Previously hampered by an outdated tech stack and siloed data, which caused frequent failures and lengthy ML model training, Simpl faced substantial scalability and operational challenges.

Data flow

Operational, customer, and transactional data lands in Databricks and is transformed through managed pipelines stored in Delta Lake before being served through Databricks SQL

Solution architecture

3 components · 3 layers
  1. Storage
    • Delta Lake Stores Simpl's curated datasets for analytics, machine learning, and operational use cases.
  2. Serving
    • Databricks SQL Serves dashboards, interactive analysis, and governed SQL workloads for business users at Simpl.
  3. Orchestration
    • Lakeflow Jobs Orchestrates recurring ingestion and transformation pipelines inside Simpl's lakehouse.

Architecture clues

  • Cloud: AWS
  • Key product: Databricks SQL
  • Key product: Delta Lake
  • Key product: Lakeflow Jobs
  • Real-time or streaming data processing

Evidence from the source

35% improvement in the analytics team’s turnaround time for reporting tasks
90% faster-to-deploy ML models
Operating exclusively in India, Simpl collaborates with approximately 30,000 merchants and manages over 10 million monthly user transactions, showcasing their substantial market footprint.
Simpl’s array of 100+ active workflows and 10K+ daily SQL queries demonstrates their robust focus on business analytics, reporting, data engineering operations and ML model training.
This transformation has not only accelerated time to market by 90% but also democratized data access, allowing a broader range of personnel to engage directly with business-critical data.
Transparency Evidence & methodology 95/100 reference value · 89% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value95/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    3 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence89%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Databricks

    Simpl customer story

    First-party
    https://www.databricks.com/customers/simpl
    Source type
    Vendor-published customer story
    Published
    Oct 14, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Oct 14, 2024 · Databricks · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.