NLB needed to deliver a highly personalized SG60 exhibition experience with real-time video, audio, and avatar interactions, but traditional cloud architectures could not satisfy the latency and data residency requirements for a sensitive public-sector deployment.
Reported impact
NLB delivered the region's first Google Distributed Cloud Connected deployment for low-latency AI, created a seamless personalized SG60 visitor journey, and turned immersive storytelling into a secure public-sector AI showcase.
National Library Board built the SG60 Heart & Soul experience on Google Cloud so each visitor could receive a personalized, emotionally responsive journey instead of a static exhibition. The core deployment uses Google Distributed Cloud Connected to bring AI compute close to visitors and process biometric inputs on site, which is essential for low-latency face-fusion rendering and strict data residency. Gemini models in Vertex AI power the digital concierge that converses naturally with guests and adapts the path ahead based on their aspirations, while Vertex AI also supports video generation and localized aging effects. The broader experience extends into the physical venue through audio guides using UHF and NFC triggers, and locally processed visitor contributions become part of a shared national roadmap. This architecture let NLB coordinate more than 110 agencies while keeping the technology invisible behind an immersive public experience.
Visitors begin with a Gemini-powered conversation, their inputs and biometric data are processed locally on Google Distributed Cloud Connected, personalized videos and audio are generated through Vertex AI and face-fusion models, and their final aspirations are aggregated into a shared experience without sending sensitive data off site.
By processing biometric data instantly on-site, the system renders high-fidelity videos of visitors’ future selves without the latency that breaks immersion
Deployed region’s first Google Distributed Cloud Connected for low-latency AI
Gemini in Vertex AI engaged guests in natural dialogue
With Accenture’s support, NLB orchestrated a complex ecosystem of 110+ agencies.
strict data residency requirements for a sensitive public sector project
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