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New York State needed a secure and responsible way to train and equip a very large public-sector workforce to use generative AI in daily work while maintaining human oversight, quality controls, and statewide policy guardrails.
Reported impact
The state scaled a secure generative AI training and assistant program from a multi-agency pilot to the largest statewide public-sector rollout in the U.S., improving employee AI literacy, saving time, and supporting better service delivery to residents.
New York State, through the Office of Information Technology Services (ITS), expanded a generative AI enablement program from a 1,200-person pilot across eight agencies to statewide availability for more than 100,000 employees. The implementation combines InnovateUS for formal responsible-AI instruction with AI Pro, a secure generative AI assistant developed by ITS and powered by Google Gemini. In practice, state employees first receive structured training on appropriate public-sector AI use, then use AI Pro as the controlled interface for prompt submission and response generation. Gemini provides the underlying LLM capabilities for drafting, summarization, simplification, and dashboard-related assistance, while ITS governs access and rollout across 50+ supported agencies. The source describes prompt ingestion, model-powered processing, and delivery of outputs back to employees, but does not disclose storage architecture or back-end data persistence details. Human oversight and a statewide acceptable-use policy are core operational controls.
State employees complete responsible-AI training through InnovateUS, then submit prompts through AI Pro. AI Pro provides the secure user environment and sends requests to Google Gemini for generation. Responses are returned to employees for tasks such as executive summaries, policy briefs, report summarization, document consolidation, and dashboard creation, with human oversight emphasized throughout.
"75 percent of pilot participants saved time using AI Pro"
"AI Pro generative AI assistant, developed by ITS and powered by Google Gemini, which will provide State employees with a secure environment to hone their AI skills"
"AI training and AI Pro, a secure generative AI assistant tool, to more than 1,200 users across eight state agencies."
"AI training is offered to state employees in partnership with InnovateUS, an online platform"
"Participants generated over 170,000 prompts during the pilot period"
"Pilot participants outlined numerous cases where AI Pro streamlined their work and facilitated decision-making, including crafting executive summaries and policy briefs, translating complex topics into easily digestible language, summarizing large reports and consolidating duplicative documents, and facilitating the creation of data dashboards"
"Throughout the pilot and with all uses of AI Pro, careful human oversight was emphasized."
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