Sales Automation
China Mobile Guangdong wanted to upgrade enterprise support operations so account managers could handle enterprise services faster, reduce repetitive preparation work, and improve customer experience under its AI+ strategy.
Reported impact
The deployment shifted enterprise support from human-machine division of labor to intelligent collaboration, shortened processing and proposal preparation time, upgraded enterprise services, and supported large-scale operational use.
China Mobile Guangdong and Huawei built the "AI+BOSS" program around an "AI Account Manager Assistant" that serves as a dedicated AI partner for each account manager. Huawei's self-developed LLM Engine provides the underlying data and model foundation, explicitly supporting data collection, model training, and service deployment so the assistant can run on a unified, secure platform with second-level interface switching and zero data leakage claims. On top of that platform, Huawei applied its AI-Native architecture to deliver intent recognition, intelligent agent orchestration, and autonomous AI decision-making for telecom-specific workflows. A joint expert team from Huawei and China Mobile Guangdong continuously refined the models and prompts, then pushed changes through agile delivery and continuous integration from prototype validation to commercial deployment. Huawei also added self-learning feedback loops and KPI-based evaluation so the assistant keeps improving after launch while maintaining carrier-grade reliability at scale.
Enterprise support information is collected through Huawei's LLM Engine, which provides the shared data and model foundation for training and deploying telecom-specific AI capabilities. Those capabilities are exposed through the AI Account Manager Assistant, where account managers retrieve integrated information and generate personalized proposals, while feedback and KPI evaluation are used to refine the models over time.
"Based on its AI-Native architecture concept ... Huawei built a solution featuring intent recognition, intelligent agent orchestration, and autonomous AI decision-making."
"Huawei leveraged its self-developed LLM Engine to provide a unified data and model foundation, supporting an integrated capability that covers data collection, model training, and service deployment."
"In the 'AI+BOSS' project, by building an 'AI Account Manager Assistant', China Mobile Guangdong achieved a transformation from 'human-machine division of labor' to 'intelligent collaboration' in enterprise support."
"Since its launch, the project has successfully supported over 150,000 scenario invocations."
"The 'AI Account Manager Assistant' acts as a dedicated AI partner for every account manager, helping them efficiently integrate information and generate personalized proposals, reducing hours of preparation work to just minutes."
"The initiative has reduced average business processing time by 30%, enabling a comprehensive upgrade in enterprise services."
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