Document Processing
As Brown Health expanded its regional footprint, clinicians faced rising patient demand, financial pressures, labor shortages, burnout, and heavy documentation demands that made it increasingly difficult to dedicate time for patient-centered care.
Reported impact
Dragon Copilot has helped more than 400 Brown Health clinicians reduce documentation burden and after-hours work, while Copilot Studio has enabled the organization to build more than 24 AI agents for ED guidance, routing, translation, scheduling, and operations.
Brown Health used Dragon Copilot, Microsoft 365 Copilot, and Microsoft Copilot Studio to reduce clinician documentation burden and extend AI into day-to-day care-delivery operations. After acquisitions and a physician-practice merger expanded the health system, clinicians were under pressure to see more patients, document more complex encounters, and keep pace with enterprise standardization across core platforms. Dragon Copilot records visits and drafts clinical documentation in parallel with the encounter, Microsoft 365 Copilot supports follow-on knowledge work, and Copilot Studio powers agents for ED guidance, policy lookup, patient access, translation, scheduling, and other operational workflows. Brown Health tied these tools into its broader digital transformation so staff could capture information once, route requests faster, and spend more time on direct patient care while scaling AI use across the organization.
Clinical conversations are captured during patient visits, Dragon Copilot drafts documentation in real time, and Copilot Studio agents route policy, translation, patient-access, scheduling, and operational requests back to clinicians and staff while Microsoft 365 Copilot supports follow-on knowledge work.
As Brown Health expanded its regional footprint, clinicians faced rising patient demand, financial pressures, labor shortages, burnout, and heavy documentation demands that made it increasingly difficult to dedicate time for patient-centered care.
Brown Health adopted Microsoft Dragon Copilot and Microsoft 365 Copilot and then used Copilot Studio to build AI agents that support clinical workflows, hospital policies, patient access and operational processes.
Dragon Copilot has now helped over 400 Brown Health clinicians reduce documentation burden and after-hours work, while Copilot Studio has enabled Brown Health to build 24+ AI agents for ED guidance, routing, translation, scheduling and operations.
Now, I can focus on what I think is going on with you and hearing you and being with you. The documentation is happening in parallel with engagement with the patient.
One of the main challenges in health care these days is that our clinicians—our doctors, our nurses, our pharmacists, really any of our clinical staff—are increasingly burned out.
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
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