Capita

Solution

Capita deployed Microsoft 365 Copilot within the Microsoft 365 applications employees already use and positioned the rollout around accessibility and inclusion for neurodivergent colleagues. The source does not describe a custom AI stack; instead, it says the implementation relies on Microsoft 365 Copilot's embedded generative AI capabilities inside day-to-day workflows. Staff in sales, bid management, and HR use the tool's personalised prompts and reminders, writing assistance, meeting summarisation, and action-list generation to handle complex projects and routine work with less cognitive strain. Accessibility-related features such as voice commands and screen reader compatibility are highlighted as important parts of the deployment. In practice, users bring their normal meeting, email, document, and task context into Microsoft 365 Copilot, which returns summaries, job specs, reminders, and other drafted outputs directly in the workflow. Capita also emphasised enablement so neurodivergent colleagues could adopt the tool without added pressure or discrimination.

Data flow

Employees in sales, bid management, HR, and other teams work inside Microsoft 365 apps, where Microsoft 365 Copilot uses meeting content, emails, documents, and task context to generate reminders, summaries, drafts, job specs, and action lists. Those outputs are returned in the same workflow for colleagues to manage projects, stay organised, and reduce manual effort.