Microsoft Software / SaaS United States

Icertis

Document Processing · Security and Compliance

Contracts are the foundation of commerce. They govern every dollar in and out of the enterprise while serving as the definitive source of truth for business relationships. Yet, within many organizations, contract life cycle management remains fragmented across various departments such as legal, procurement, finance, and sales. Ineffective contract management can lead to revenue loss, unnecessary expenses, unwanted renewals, and in the worst cases, noncompliance or breach of contract situations that might result in fines or litigation.

The Icertis Contract Data Lake includes more than 2 billion contract metadata and transactional elements from over 10 million contracts across multiple verticals, and it’s believed to be the richest, most complete curated contract database in the world.
“30 percent of the Fortune 100 use the Icertis platform for their global contracting needs because Icertis helps customers increase revenue and efficiency, reduce risks, and ensure compliance.
“Icertis and Microsoft, in collaboration with our other partners, are delivering a step change in contract efficiency and insights by responsibly harnessing the transformational power of generative AI.” Monish Darda, Cofounder and Chief Technology Officer, Icertis Discover more details CUSTOMER Icertis PRODUCTS Azure Azure Operator Call Protection ORGANIZATION SIZE 1,000-9,999 employees COUNTRY United States BUSINESS NEED Modern infrastructure INDUSTRY Professional and Business Services Explore related stories Stories in this industry Stories about this customer Showing 32 of 98 categories Showing 1-2 of 2 slides Previous slide Next slide We are Microsoft Empowering others Our mission is to empower every person and every organization on the planet to achieve more.
“We expect customers to see contract reviews accelerated by up to 40 percent,” says Monish Darda, Cofounder and Chief Technology Officer at Icertis.

Reported impact

Business outcome

“30 percent of the Fortune 100 use the Icertis platform for their global contracting needs because Icertis helps customers increase revenue and efficiency, reduce risks, and ensure compliance. For years, Microsoft and Icertis have made it easier and faster for customers to discover cost savings in their contracts while minimizing risk and bolstering compliance,” says Lanier.

  • Customer Experience
  • Productivity Improvement
  • Revenue Growth
  • Risk Reduction

Solution

Icertis used Azure OpenAI Service, Microsoft Dynamics 365, Microsoft Azure to turn complex business content into faster digital workflows. Contracts are the foundation of commerce. They govern every dollar in and out of the enterprise while serving as the definitive source of truth for business relationships. Yet, within many organizations, contract life cycle management remains fragmented across various departments such as legal, procurement, finance, and sales. Ineffective contract management can lead to revenue loss, unnecessary expenses, unwanted renewals, and in the worst cases, noncompliance or breach of contract situations that might result in fines or litigation. Key implementation elements included Azure OpenAI Service generates natural-language responses and task automation for the solution; Microsoft Dynamics 365 provides the common business process layer that standardizes operations; Microsoft Azure hosts the application, data, and integrations on scalable cloud...

Data flow

Business documents and enterprise content are ingested into the AI workflow, classified or summarized by the model layer, and routed into the application or operations process where employees can review and act on the output.

Solution architecture

3 components · 2 layers
  1. Compute
    • Azure OpenAI Service Generates natural-language responses and task automation for the solution.
    • Microsoft Azure Hosts the application, data, and integrations on scalable cloud infrastructure.
  2. Orchestration
    • Microsoft Dynamics 365 Provides the common business process layer that standardizes operations.

Architecture clues

  • Centralizes data in a lake architecture for shared analytics and AI use.

Evidence from the source

As Icertis expanded its AI solutions portfolio, the company took advantage of Azure OpenAI Service , proprietary Icertis AI models, and the Icertis Data Lake to address specific business problems or vertical challenges.
Contracts are the foundation of commerce. They govern every dollar in and out of the enterprise while serving as the definitive source of truth for business relationships. Yet, within many organizations, contract life cycle management remains fragmented across various departments such as legal, procurement, finance, and sales. Ineffective contract management can lead to revenue loss, unnecessary expenses, unwanted renewals, and in the worst cases, noncompliance or breach of contract situations that might result in fines or litigation.
The Icertis Contract Data Lake includes more than 2 billion contract metadata and transactional elements from over 10 million contracts across multiple verticals, and it’s believed to be the richest, most complete curated contract database in the world.
“30 percent of the Fortune 100 use the Icertis platform for their global contracting needs because Icertis helps customers increase revenue and efficiency, reduce risks, and ensure compliance.
“30 percent of the Fortune 100 use the Icertis platform for their global contracting needs because Icertis helps customers increase revenue and efficiency, reduce risks, and ensure compliance. For years, Microsoft and Icertis have made it easier and faster for customers to discover cost savings in their contracts while minimizing risk and bolstering compliance,” says Lanier.
Transparency Evidence & methodology 90/100 reference value · 92% confidence · 2 sources

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value90/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth25/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence92%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability23/25
    11 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency9/10
    2 source references document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Icertis customer story

    First-party
    https://www.microsoft.com/en/customers/story/1723797353687211986-icertis-professional-services-azure-openai
    Source type
    Vendor-published customer story
    Published
    Jan 11, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date
  2. Icertis

    About Icertis | Icertis

    First-party
    https://www.icertis.com/company/

    The company page says "2,000+ employees," which places Icertis in the Enterprise band.

    Source type
    Official company website
    Supports
    • Company size

Date evidence

  • Published on source page Jan 11, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region. Treat these normalized attributes as lower-confidence until a dedicated source is added.