Document Processing · Enterprise Knowledge Search
NatWest Group wanted to give colleagues secure, compliant generative AI tools that help them find information, summarize documents, draft content, and work more efficiently at bank-wide scale.
Reported impact
NatWest rolled the tools out to 99% of colleagues, launched training for compliant use, and says the deployment helps colleagues work smarter while creating a launchpad for other GenAI use cases across the bank.
NatWest Group is rolling out two internal generative AI capabilities to 99% of employees as a governed workplace-assistance layer. The first is the AI Digital Enabler for NatWest, which the company describes as an internal version of ChatGPT that gives colleagues a simple, secure and controlled environment for experimentation. It is used for summarising documents, problem-solving, drafting content and brainstorming ideas. The second is Microsoft Copilot Chat, which answers questions, generates content and helps employees find information quickly. The rollout is supported by a full training programme and NatWest's AI and Data Ethics Code of Conduct to encourage compliant use. The page does not describe underlying storage, model hosting or named integrations, but it clearly documents an enterprise implementation of GenAI tools for internal knowledge work and reuse across future bank use cases.
“A full training programme is being launched alongside the tools’ rollout to help colleagues get the best out of them and use them in a compliant way.”
“By offering our colleagues access to explore our internal GenAI platform, the AI Digital Enabler for NatWest, they’ll get the chance to experiment with using AI technology in a simple, secure and controlled environment aimed at helping them work smarter.”
“We think of our GenAI platform as an internal version of ChatGPT. It can help colleagues with things like summarising documents, problem-solving, content drafting support and helping brainstorm ideas.”
“We’re also rolling out Microsoft Copilot Chat, a GenAI tool that uses smart AI to answer questions, generate content and find information our colleagues need quickly.”
“We’re rolling out two new internal GenAI tools to 99% of our colleagues across NatWest Group.”
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For more information, or to submit a proposal please write to our head office: Head of Sponsorship, NatWest Group plc, 1st Floor, House F, Gogarburn, Edinburgh, United Kingdom, EH12 1HQ.
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