Document Processing · Sales Automation
As an early adopter of Microsoft Copilot for Microsoft 365 and Copilot for Sales, PA Consulting treated itself as “customer zero,” using the lessons it learned to support clients on their own AI journeys. Employees who used Microsoft Copilot saw immediate time-savings of three hours per week on average.
Reported impact
It’s what happens next that cuts to the core of PA’s vision for AI in the workplace: AI won’t replace people, but can help them do their roles better, thereby creating the “Augmented Workforce.” “As a society, we’re at the start of a transformative journey with AI in the workplace. The opportunities for businesses are infinite, but first, be clear about what you’re setting out to achieve,” Dean says.
As an early adopter of Microsoft Copilot for Microsoft 365 and Copilot for Sales, PA Consulting treated itself as “customer zero,” using the lessons it learned to support clients on their own AI journeys. Employees who used Microsoft Copilot saw immediate time-savings of three hours per week on average. But more importantly, PA Consulting wanted to know how that time could be repurposed. PA has since transformed its sales operations, making them more streamlined and unified—meaning that its people can invest more time on the activities that have the biggest impact for clients, and maximize the strategic value they provide. Early Copilot usage could save 300 employees 45,000+ hours annually PA’s journey began in September 2023 when 300 people were given access to Copilot in Microsoft 365 and Copilot for Sales as part of Microsoft’s Early Access Program.
Users quickly reported considerable time-savings—an average of three hours each week—including through Copilot-supported note taking, meeting summarization, and agenda drafting. As Copilot evolves, PA expects its usage to become more widespread, providing a strong data pool to inform future use. A better work-life balance has been reported by Copilot users, and neurodiverse users have told us that these tools have changed their working lives,” Dean explains.
As an early adopter of Microsoft Copilot for Microsoft 365 and Copilot for Sales, PA Consulting treated itself as “customer zero,” using the lessons it learned to support clients on their own AI journeys.
Early Copilot usage could save 300 employees 45,000+ hours annually
Employees who used Microsoft Copilot saw immediate time-savings of three hours per week on average.
Organizations are increasingly exploring AI, whether that’s to find time-savings or solve a specific business problem.
PA’s journey began in September 2023 when 300 people were given access to Copilot in Microsoft 365 and Copilot for Sales as part of Microsoft’s Early Access Program.
“We’re exploring how we can best use Copilot in Microsoft 365, Copilot for Sales, and Dynamics 365 Sales, whilst testing our thinking and learning many lessons along the way,” says Dean Collins, Human-Centered AI and Digital Change Expert at PA.
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