Reported impact
Business outcome
PwC has already started implementing capabilities within Azure OpenAI Service for clients in various industries including insurance, aviation, and healthcare, among others. These solutions have successfully enabled clients to save time and costs while helping get visibility into sustainability.
- Cost Reduction
- Customer Experience
- Productivity Improvement
- Revenue Growth
Solution
PwC built this solution on Azure OpenAI Service, Power Platform, Dynamics 365, Microsoft Sustainability Manager. The biggest challenge that PwC’s customers are facing right now is having access to complete, accurate, reliable sustainability data. Azure OpenAI Service provides the generative AI model layer used for summarization, drafting, classification, or copilots in the workflow. Power Platform provides the governed low-code foundation for apps, automations, and copilots. Dynamics 365 provides the core business application experience for service, sales, or operations workflows. Microsoft Sustainability Manager collects, models, and reports sustainability data for compliance and planning.
Data flow
Business requests and operational data enter Power Apps and Power Automate workflows, which route approvals, invoke automation or AI where needed, and return results through governed low-code applications.