Microsoft Commercial and Professional Services Singapore

Rajah & Tann

Document Processing · Enterprise Knowledge Search

Read the original story Explore all use cases

Reported impact

Business outcome

Recognizing the potential of AI to assist in the management of large legal data loads, Rajah & Tann turned to Crayon, a global leader in IT services and customer-centric innovation, to help them adopt and deploy Copilot for Microsoft 365, making them the first corporate customer in ASEAN to acquire Microsoft’s AI-powered productivity tool. With the implementation of Copilot for Microsoft 365 and continued support from Crayon, Rajah & Tann has been able to significantly reduce the time it takes for lawyers to issue minutes, draft pleadings, and process large data loads.

Solution

As one of Singapore’s largest law firms, Rajah & Tann is a leader in innovation, pioneering the adoption and implementation of emerging technologies that continue to shape and reshape legal workflows. With an esteemed reputation and operations stretching across 10 countries, the firm found itself under mounting pressure to oversee a growing number of cases, while delivering at the same speed and level of quality for which they are known. Recognizing the potential of AI to assist in the management of large legal data loads, Rajah & Tann turned to Crayon, a global leader in IT services and customer-centric innovation, to help them adopt and deploy Copilot for Microsoft 365, making them the first corporate customer in ASEAN to acquire Microsoft’s AI-powered productivity tool.

Data flow

Solution architecture

1 components · 1 layer

Serving
- Copilot for Microsoft 365 Assists employees inside Microsoft 365 apps with drafting, summarization, search, and task execution.

Architecture clues

Offering a range of Copilot for Microsoft 365 services, from technical readiness to adoption and change management to extensibility, Crayon came well equipped to facilitate Rajah & Tann’s AI transformation through ongoing training and support.
Pioneering Copilot for Microsoft 365 adoption in the ASEAN legal industry
Recognizing the potential of AI to assist in the management of large legal data loads, Rajah & Tann turned to Crayon, a global leader in IT services and customer-centric innovation, to help them adopt and deploy Copilot for Microsoft 365, making them the first corporate customer in ASEAN to acquire Microsoft’s AI-powered productivity tool.
To help take the next step in its digital transformation, Rajah & Tann contracted Crayon, an Azure Expert MSP and one of Microsoft’s key partners offering Copilot for Microsoft 365 solutions, to help guide it through its AI adoption journey.
With the implementation of Copilot for Microsoft 365 and continued support from Crayon, Rajah & Tann has been able to significantly reduce the time it takes for lawyers to issue minutes, draft pleadings, and process large data loads.
With the possibilities around AI continuing to grow, Rajah & Tann saw an opportunity to change the way lawyers tackle the massive amounts of data they are faced with.

Evidence from the source

As one of Singapore’s largest law firms, Rajah & Tann is a leader in innovation, pioneering the adoption and implementation of emerging technologies that continue to shape and reshape legal workflows.

Pioneering Copilot for Microsoft 365 adoption in the ASEAN legal industry

Recognizing the potential of AI to assist in the management of large legal data loads, Rajah & Tann turned to Crayon, a global leader in IT services and customer-centric innovation, to help them adopt and deploy Copilot for Microsoft 365, making them the first corporate customer in ASEAN to acquire Microsoft’s AI-powered productivity tool.

To help take the next step in its digital transformation, Rajah & Tann contracted Crayon, an Azure Expert MSP and one of Microsoft’s key partners offering Copilot for Microsoft 365 solutions, to help guide it through its AI adoption journey.

With an esteemed reputation and operations stretching across 10 countries, the firm found itself under mounting pressure to oversee a growing number of cases, while delivering at the same speed and level of quality for which they are known.

With the implementation of Copilot for Microsoft 365 and continued support from Crayon, Rajah & Tann has been able to significantly reduce the time it takes for lawyers to issue minutes, draft pleadings, and process large data loads.

Transparency Evidence & methodology 65/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value65/100

Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth20/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity20/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact0/25
0 metrics describe measurable impact.
Deployment scale5/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.

Evidence confidence87%

Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability21/25
10 of 12 key fields link to a named source.
Direct evidence20/20
6 direct source quotes retained.
Date provenance10/10
The publication date comes from the source page or publisher.
Source transparency8/10
1 source reference document publisher, URL, authority, retrieval, and supported fields.
Implementation specificity8/10
Rewards source-backed components, data flow, quantified impact, and a specific outcome.

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

Microsoft
Rajah & Tann customer story

First-party
https://www.microsoft.com/en/customers/story/1765414330609650283-rajahtann-microsoft-365-copilot-professional-services-en-singapore

Source type
Vendor-published customer story

Published
May 9, 2024
Supports
- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date

Date evidence

Published on source page May 9, 2024 · Microsoft · First-party
Open date source

Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

Similar use cases

See all like this

Microsoft Nov 11, 2024 DLA Piper Commercial and Professional Services United States As one of the world’s largest and leading law firms, DLA Piper has consistently demonstrated a commitment to embracing technology to strengthen legal services and streamline operations with a goal of providing the best… From an administrative and operational perspective, “some of our early experiments showed Copilot could save up… Document ProcessingEnterprise Knowledge Search Microsoft 365 Copilot · Microsoft Teams

Microsoft Oct 23, 2024 Iké Commercial and Professional Services Mexico Iké is an assistance services company that faced the challenge of upgrading its server infrastructure. 99% more mature With the digital transformation underway, Iké obtained quick results. Customer Service AutomationDocument Processing Azure AI Services · Azure Data Lake Storage · Azure Databricks

Microsoft Jun 27, 2024 PwC Commercial and Professional Services United States ChatPwC has achieved widespread adoption with hundreds of thousands of employees benefiting from increased productivity and the capacity to realize additional value for customers. During its Microsoft GenAI pilot program, 88% of users said it saved time, 86% of users were highly satisfied,… Document ProcessingEnterprise Knowledge Search Azure AI Document Intelligence · Azure AI Foundry · Azure AI Search