Microsoft Nonprofit United States

RTI International

Document Processing · Enterprise Knowledge Search

The independent research institute RTI International enables clients to create evidence-based public policy and data-backed best practices in the realms of social science, engineering, international development, and laboratory sciences. The nonprofit adopted Microsoft 365 Copilot to empower staff to gain productivity wherever possible.

The pilot showed that even after just a few weeks, staff reliably saved time, and licenses paid for themselves in efficiency and saved billable hours.

Reported impact

Business outcome

Ultimately, support from AI helps RTI staff do more of what moves the needle on global issues. “Copilot gives us more time to stay in a flow state while at work,” Greenway says.

  • Cost Reduction
  • Customer Experience
  • Productivity Improvement

Solution

The independent research institute RTI International enables clients to create evidence-based public policy and data-backed best practices in the realms of social science, engineering, international development, and laboratory sciences. The nonprofit adopted Microsoft 365 Copilot to empower staff to gain productivity wherever possible. RTI anticipates that greater efficiency will allow staff to focus on their areas of expertise, delivering even better science-backed solutions for clients. These innovations are part of studies led by RTI International, an independent, nonprofit research institute dedicated to improving the human condition. RTI's work in social and laboratory sciences, engineering, and international development helps clients inform public policy and ground practice in evidence.

Data flow

RTI’s thorough data governance policies pair with Microsoft 365 Copilot so the AI assistant only surfaces documents that staff members have permission to view. Microsoft 365 Copilot operates within RTI’s tenant, so organizational data never extends into the public domain.

Solution architecture

3 components · 2 layers
  1. Storage
    • SharePoint Stores and shares documents and structured content used across the workflow.
  2. Serving
    • Copilot for Microsoft 365 Assists employees inside Microsoft 365 apps with drafting, summarization, search, and task execution.
    • Microsoft Teams Connects users, experts, or frontline staff for collaboration, communication, and workflow execution.

Architecture clues

  • Instead of scrolling and hunting through each platform individually, Copilot surfaces the relevant item or information in moments.
  • Microsoft 365 Copilot operates within RTI’s tenant, so organizational data never extends into the public domain.
  • RTI’s thorough data governance policies pair with Microsoft 365 Copilot so the AI assistant only surfaces documents that staff members have permission to view.
  • The independent research institute RTI International enables clients to create evidence-based public policy and data-backed best practices in the realms of social science, engineering, international development, and laboratory sciences.
  • Working in a single platform helps minimize what the Harvard Business Review calls the “toggling tax” of continually switching applications and contexts, which research suggests eats up an average of four hours per week.
  • “You don’t have to flip back and forth and copy-paste between SharePoint, OneNote, OneDrive, or other systems and documents.

Evidence from the source

By 2030, RTI aims to improve the well-being of one billion people worldwide through its science-based solutions.
The independent research institute RTI International enables clients to create evidence-based public policy and data-backed best practices in the realms of social science, engineering, international development, and laboratory sciences.
The nonprofit adopted Microsoft 365 Copilot to empower staff to gain productivity wherever possible.
These innovations are part of studies led by RTI International, an independent, nonprofit research institute dedicated to improving the human condition.
To become more efficient and to support their staff members’ creativity, RTI’s C-suite decided to experiment with Microsoft 365 Copilot , the AI-powered assistant.
With such an ambitious goal, every bit of gained productivity matters.
Transparency Evidence & methodology 70/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value70/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact0/25
    0 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    6 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    RTI International customer story

    First-party
    https://www.microsoft.com/en/customers/story/1802830664758543360-rti-international-microsoft-teams-nonprofit-en-united-states
    Source type
    Vendor-published customer story
    Published
    Aug 19, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Aug 19, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.