MicrosoftSoftware / SaaSApplication RefactoringApplication ModernizationCloud NativeCustomer ExperienceRisk Reduction2024MicrosoftMS#0078d4Software / SaaSIsraelSapiens International is a leader in the insurtech sector, serving customers in more than 30 countries worldwide. The company was seeking ways to catalyze greater developer creativity and speed up the development of…We believe it will uplevel the entire insurance industry.” Find out more about Sapiens on X LinkedIn “Working…May 21, 20246Application RefactoringAzure Cosmos DB · Azure Kubernetes Service · Azure OpenAI Service02024-05-216
Sapiens International is a leader in the insurtech sector, serving customers in more than 30 countries worldwide. The company was seeking ways to catalyze greater developer creativity and speed up the development of transformative solutions for insurance providers. By adopting the full Microsoft Azure stack, Sapiens has increased its ability to innovate. While simultaneously reducing development time, developers are creating automated customer solutions that improve the accuracy and speed of tasks like underwriting, claims processing, and fraud detection, as well as supporting customers in creating their chatbots for enhanced levels of service.
↗We believe it will uplevel the entire insurance industry.” Find out more about Sapiens on X LinkedIn “Working with Microsoft, we tapped into the vast capabilities of the Azure integrated stack—high availability, low latency, stability, and of course scalability.” Alex Zukerman, Chief Strategy Officer, Sapiens Discover more details CUSTOMER PRODUCTS Azure ORGANIZATION SIZE 1,000-9,999 employees COUNTRY Israel BUSINESS NEED Artificial Intelligence INDUSTRY Financial Services Explore related stories Stories in this industry Stories about this customer Showing 32 of 98 categories Showing 1-2 of 2 slides Previous slide Next slide We are Microsoft Empowering others Our mission is to empower every person and every organization on the planet to achieve more.
Reported impact
Business outcome
By adopting the full Microsoft Azure stack, Sapiens has increased its ability to innovate. While simultaneously reducing development time, developers are creating automated customer solutions that improve the accuracy and speed of tasks like underwriting, claims processing, and fraud detection, as well as supporting customers in creating their chatbots for enhanced levels of service.
Customer Experience
Risk Reduction
Solution
Sapiens used Azure OpenAI Service, Azure Kubernetes Service, Microsoft Dynamics 365 to modernize the application stack for scale and future AI use. Sapiens International is a leader in the insurtech sector, serving customers in more than 30 countries worldwide. The company was seeking ways to catalyze greater developer creativity and speed up the development of transformative solutions for insurance providers. By adopting the full Microsoft Azure stack, Sapiens has increased its ability to innovate. While simultaneously reducing development time, developers are creating automated customer solutions that improve the accuracy and speed of tasks like underwriting, claims processing, and fraud detection, as well as supporting customers in creating their chatbots for enhanced levels of service. Key implementation elements included Azure OpenAI Service generates natural-language responses and task automation for the solution; Azure Kubernetes Service runs containerized application...
Data flow
Legacy applications and data are moved onto an Azure-based platform, where standardized services, integrations, and analytics support the new operating model.
Solution architecture
5 components · 3 layers
Compute
Azure OpenAI ServiceGenerates natural-language responses and task automation for the solution.
Azure Kubernetes ServiceRuns containerized application services at scale on Azure.
Microsoft AzureHosts the application, data, and integrations on scalable cloud infrastructure.
Storage
Azure Cosmos DBStores application state and knowledge or interaction data.
Orchestration
Microsoft Dynamics 365Provides the common business process layer that standardizes operations.
Architecture clues
Emphasizes secure enterprise access to data and AI capabilities.
Runs containerized workloads on Azure Kubernetes Service for scale and resiliency.
Evidence from the source
By adopting the full Microsoft Azure stack, Sapiens has increased its ability to innovate. While simultaneously reducing development time, developers are creating automated customer solutions that improve the accuracy and speed of tasks like underwriting, claims processing, and fraud detection, as well as supporting customers in creating their chatbots for enhanced levels of service.
Sapiens International is a leader in the insurtech sector, serving customers in more than 30 countries worldwide. The company was seeking ways to catalyze greater developer creativity and speed up the development of transformative solutions for insurance providers. By adopting the full Microsoft Azure stack, Sapiens has increased its ability to innovate. While simultaneously reducing development time, developers are creating automated customer solutions that improve the accuracy and speed of tasks like underwriting, claims processing, and fraud detection, as well as supporting customers in creating their chatbots for enhanced levels of service.
We believe it will uplevel the entire insurance industry.” Find out more about Sapiens on X LinkedIn “Working with Microsoft, we tapped into the vast capabilities of the Azure integrated stack—high availability, low latency, stability, and of course scalability.” Alex Zukerman, Chief Strategy Officer, Sapiens Discover more details CUSTOMER PRODUCTS Azure ORGANIZATION SIZE 1,000-9,999 employees COUNTRY Israel BUSINESS NEED Artificial Intelligence INDUSTRY Financial Services Explore related stories Stories in this industry Stories about this customer Showing 32 of 98 categories Showing 1-2 of 2 slides Previous slide Next slide We are Microsoft Empowering others Our mission is to empower every person and every organization on the planet to achieve more.
Review how this reference was scored and trace each normalized claim back to its documented source.
01
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value85/100
Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth20/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity20/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact15/25
1 metric describe measurable impact.
Deployment scale10/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability23/25
11 of 12 key fields link to a named source.
Direct evidence15/20
3 direct source quotes retained.
Date provenance10/10
The publication date comes from the source page or publisher.
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