Document Processing
These field service technicians generate more than 1.4 million work-order reports every year for customers. Siemens wanted to harness AI to elevate and standardize report quality to help customers stay informed and efficiently operate buildings, avoid downtime, and meet sustainability goals. It turned to longtime ally Microsoft to develop a generative AI–powered solution that would enhance the customer experience.
Reported impact
Siemens expects to see high quality and more-standardized reports from its more than 10,000 field service technicians from the Buildings Business Unit, as well as streamlined workflows, enhanced customer communication, and improved job satisfaction.
Service technicians from the Siemens Smart Infrastructure Buildings Business Unit generate more than 1.4 million work-order reports for customers every year, which is why the company is harnessing generative AI to elevate and standardize report quality. Siemens Smart Infrastructure used Microsoft Copilot for Dynamics 365 to develop and begin testing an application that helps its field technicians from the Buildings Business Unit generate clear, consistent work-order reports for customers. Siemens expects to see high quality and more-standardized reports from its more than 10,000 field service technicians from the Buildings Business Unit, as well as streamlined workflows, enhanced customer communication, and improved job satisfaction.
Service technicians from the Siemens Smart Infrastructure Buildings Business Unit generate more than 1.4 million work-order reports for customers every year, which is why the company is harnessing generative AI to elevate and standardize report quality.
Siemens Smart Infrastructure used Microsoft Copilot for Dynamics 365 to develop and begin testing an application that helps its field technicians from the Buildings Business Unit generate clear, consistent work-order reports for customers.
Siemens expects to see high quality and more-standardized reports from its more than 10,000 field service technicians from the Buildings Business Unit, as well as streamlined workflows, enhanced customer communication, and improved job satisfaction.
These field service technicians generate more than 1.4 million work-order reports every year for customers. Siemens wanted to harness AI to elevate and standardize report quality to help customers stay informed and efficiently operate buildings, avoid downtime, and meet sustainability goals. It turned to longtime ally Microsoft to develop a generative AI–powered solution that would enhance the customer experience.
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Traceability
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