Document Processing
Torfaen County Borough Council is grappling with increased expectation and service demand at the same time as declining revenues.
Reported impact
The business services team reports fantastic time savings. The council is now exploring how it can use Copilot to drive further efficiencies, including in its contact centre.
Torfaen County Borough Council is grappling with increased expectation and service demand at the same time as declining revenues. The council recognised the potential of Microsoft Copilot to streamline back-office processes, relieve pressure on staff, enhance service provision, and deliver efficiencies. The business services team reports fantastic time savings. The council is now exploring how it can use Copilot to drive further efficiencies, including in its contact centre. Torfaen is determined to improve and sustain services for our residents and that’s why we’re embracing this exciting opportunity of using Copilot. Stephen Vickers, Chief Executive, Torfaen County Borough Council The implementation centers on Microsoft 365, Microsoft Copilot for Microsoft 365.
The business services team reports fantastic time savings. The council is now exploring how it can use Copilot to drive further efficiencies, including in its contact centre.
The council recognised the potential of Microsoft Copilot to streamline back-office processes, relieve pressure on staff, enhance service provision, and deliver efficiencies.
Torfaen County Borough Council is grappling with increased expectation and service demand at the same time as declining revenues.
Torfaen is determined to improve and sustain services for our residents and that’s why we’re embracing this exciting opportunity of using Copilot.
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