Document Processing
Known for its innovation in support of both employees and customers, Volvo Group, a leading manufacturer of trucks, buses, construction equipment, and industrial engines, wanted to help its workers by streamlining invoice and claims document processing.
Reported impact
Pushpalatha agrees, “We know this directly impacts the relationships between Volvo Group divisions and customers. When people are more satisfied with their work, it creates a better experience for everyone.”
Known for its innovation in support of both employees and customers, Volvo Group, a leading manufacturer of trucks, buses, construction equipment, and industrial engines, wanted to help its workers by streamlining invoice and claims document processing. It particularly needed the ability to extract data from images, like photographs and stamps, and to translate documents from and to multiple languages. With Microsoft Azure as its enterprise cloud solution, Volvo Group chose to create a solution using Microsoft Azure AI services and AI Document Intelligence. After a six-week pilot and four-month production timeline, Volvo Group launched a solution that simplifies document processing and meets the objectives of data extraction from images and translation. Now the solution has saved Volvo Group more than 10,000 manual hours. “We chose Microsoft Azure AI primarily because of the advanced capabilities offered, especially with AI Document Intelligence.”
Documents arrive through Outlook, Azure Data Factory preprocesses scans, AI Document Intelligence and Azure AI services extract and translate the content, and Power Automate routes outputs to the right teams while Power BI tracks throughput and success metrics.
Known for its innovation in support of both employees and customers, Volvo Group, a leading manufacturer of trucks, buses, construction equipment, and industrial engines, wanted to help its workers by streamlining invoice and claims document processing. It particularly needed the ability to extract data from images, like photographs and stamps, and to translate documents from and to multiple languages. With Microsoft Azure as its enterprise cloud solution, Volvo Group chose to create a solution using Microsoft Azure AI services and AI Document Intelligence. After a six-week pilot and four-month production timeline, Volvo Group launched a solution that simplifies document processing and meets the objectives of data extraction from images and translation. Now the solution has saved Volvo Group more than 10,000 manual hours.
Volvo Group also employed Power Automate to create a data table in SharePoint detailing processing times for each document. The data was then linked to a Power BI report to track metrics such as average processing time, throughput time, and success rate of the automation. “The Azure solution gives us a lot of flexibility to innovate,” says Datta.
“The documents are received through Microsoft Outlook, and we use Power Automate cloud connector for Office 365 to copy, for example, a particular PDF file,” says Pushpalatha. “Using Azure Data Factory, we can preprocess documents to remove noise from scanned images, rotate and sequence images, and trim unnecessary pages. The output is either an XML or CSV file, depending on the Volvo Group division it will be sent to.” After the automation lifecycle, files are removed from storage and archived in a designated system.
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