Sales Automation
Sunnova needed to connect dealer, homeowner, utility, jurisdiction, and finance workflows so it could design, sell, and support solar systems quickly without breaking privacy rules or depending on brittle point integrations.
Reported impact
Sunnova accelerated proposal and contract generation, made field-service response more proactive, and built an automation layer that lets it scale renewable-energy operations across dealers and external partners.
Sunnova uses MuleSoft, MuleSoft RPA, and Service Cloud to connect the distributed data flows behind residential solar sales, system design, support, financing, and local-jurisdiction coordination. Sales reps can combine homeowner information, utility data, and other external records into one view to generate personalized 3D proposals, model long-term energy output, and move from lead creation to signed contract in minutes instead of waiting on manual back-office prep. Once a system is active, the same integration layer connects data from grid-service and solar-meter providers so Sunnova can monitor hardware performance and automatically create work orders in Service Cloud, where predictive AI helps determine the right maintenance response. MuleSoft RPA extends the architecture to slower or less modern partners by publishing payment documents, supporting renewable-credit workflows, and handling jurisdictions that still depend on outdated technology.
Homeowner and utility data is combined through MuleSoft to produce proposals and contracts, meter and grid data later feeds the same platform for hardware monitoring and work-order creation in Service Cloud, and MuleSoft RPA handles document exchange with portals and jurisdictions that lack modern integrations.
Now, Sunnova can integrate with any partner technology - regardless of how modern it is - thanks to MuleSoft RPA.
Now, Sunnova streamlines the time from initial lead creation to contract signature, and can generate energy designs and contracts in less than 15 minutes.
Sunnova's finance team uses MuleSoft RPA to automatically publish payment documents to portals.
Using MuleSoft, Sunnova built intelligent automations to personalize energy systems.
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Scoring methodology
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Traceability
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