Document Processing · IT Operations Automation
Guotai Junan Securities wanted to improve multilingual communication, digitize remote onboarding and identity-verification workflows, and automate routine IT operations instead of relying on manual translation, document entry, and repetitive operations work.
Reported impact
The program reduced translation friction for overseas collaboration, improved online identity handling and customer experience, and raised operations efficiency by replacing repetitive manual work with automated tooling.
Guotai Junan Securities used Tencent Cloud to modernize both client-facing and internal operations workflows with a mix of AI services and private deployment. Tencent Cloud's machine translation stack supports text, image, voice, and simultaneous interpretation so overseas clients and employees can communicate without manual translation bottlenecks. A privately deployed OCR text-recognition service digitizes IDs, business cards, and forms for online securities workflows, while liveness detection adds identity-verification controls to account opening and remote processing. In the operations layer, BlueKing automates unattended basic services and gives the firm a PaaS-style toolkit for building custom operations utilities. Together the stack turns multilingual communication, onboarding, and operations work into reusable digital services instead of disconnected manual tasks.
Speech, text, image, and ID inputs enter machine translation, OCR, and liveness services before feeding onboarding, identity verification, and multilingual operations workflows; BlueKing then orchestrates repetitive IT tasks and service automation around those business processes.
Guotai Junan hoped to use AI to deliver simultaneous interpretation across different languages and to use mature OCR and liveness-detection technology to transform online business handling. (original: 希望通过应用 AI 技术来实现不同语种之间的同声传译，提升沟通效率。此外，国泰君安还希望应用成熟的 OCR 文字识别和活体检测技术来改造传统的线上业务办理流程。)
In intelligent operations, Guotai Junan adopted Tencent BlueKing to solve daily operations problems, improve efficiency, and quickly build tools and systems. (original: 智能运维领域，国泰君安采用了腾讯蓝鲸解决方案...帮助运维人员解决日常运维问题，提升运维效率，还提供强大的 PaaS 服务，帮助运维人员快速构建运维工具和系统。)
OCR and liveness-detection deployment improved customer experience and the success rate of business processing. (original: 通过OCR 文字识别和活体检测技术的部署和应用，引入了身份证识别、银行卡识别、活体检测等算法能力...有效提升了客户体验和业务办理成功率。)
Tencent Cloud also provided privately deployed OCR text detection and recognition products that support identity cards, business cards, bills, and waybills. (original: 腾讯云还向国泰君安提供了私有化部署的 OCR 文字识别图文字检测和识别产品...包括身份证、名片等卡证类，也支持票据、运单等定制化场景的识别。)
Tencent Cloud provided a machine-translation solution that supports language identification, text translation, image translation, speech translation, and simultaneous interpretation. (original: 腾讯云为国泰君安提供了翻译君机器翻译解决方案...支持语种识别、文本翻译、图片翻译、语音翻译、同声传译等多项功能。)
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