Knowledge Retrieval

4 customer use cases, newest first.

Showing 1–4 of 4 use cases

OR Oracle Nomura Research Institute (NRI) Software / SaaS · Asia Pacific Nomura Research Institute, a leading Japanese systems-integration and consulting firm, needed a way for its consultants and developers to build internal and customer-facing data applications quickly without long,… 11+ applications built on Oracle APEX Application RefactoringIT Operations Automation OCI Kubernetes Engine · Oracle APEX · Oracle Database OR Oracle Uniti Group Telecommunications · United States Uniti's customer-care team was answering more than 10,000 monthly billing-related inquiries by manually correlating data across multiple billing, CRM, and operations systems—a high-cost, latency-prone workflow that… 10,000+ monthly billing-related customer inquiries handled Customer Service AutomationGenerative AI Chat / Assistant OCI Generative AI · Oracle AI Vector Search · Oracle Autonomous AI Database OR Oracle Munich Re HealthTech Financial Services · Global Munich Re HealthTech's UREMA (UnderwRiting Engine MAnager) underwriting platform—deployed by Munich Re and PartnerRe and used by 70+ life and health insurers in 30+ countries—needed self-service AI to give underwriters… 70+ life and health insurance customers in 30+ countries Document ProcessingGenerative AI Chat / Assistant OCI Generative AI · Oracle AI Vector Search · Oracle APEX OR Oracle Rappi Software / SaaS · Latin America Rappi—Latin America's super-app for on-demand delivery operating across nine countries—needed to deliver faster, more personalized search and recommendation experiences while keeping costs in check and integrating… Operations across 9 Latin American countries Knowledge RetrievalPersonalization / Recommendations OCI Generative AI · Oracle AI Vector Search · Oracle Autonomous AI Database