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Showing 1–24 of 73 use cases

OA OpenAI Oct 10, 2026 Booking.com Software / SaaS · Global Booking.com needed a better way to understand traveler intent during early trip discovery, because rule-based search and hundreds of fixed filters worked only when customers already knew what they wanted and did not… Booking.com data covers the last 20 years Customer Service AutomationMarketing Personalization AI Trip Planner · GPT models · GPT-4o mini OA OpenAI Oct 10, 2026 Boston Children's Hospital Healthcare · United States Boston Children's needed to reduce the administrative burden of supply-chain, billing, and scheduling work while also helping clinicians reason through rare-disease cases where fragmented genetic data, incomplete… About 60,000 hours in time savings Document ProcessingEnterprise Knowledge Search co-pilot geneticist · enterprise AI layer · secure internal ChatGPT environment OA OpenAI Oct 9, 2026 Asana Software / SaaS · North America Asana needed to cut the cost and latency of its StackAI browser agent so it could offer customers more capable models for browser-driven workflows without unsustainable operating expense. $0.47 average estimated model cost with the optimized GPT-6.1 Sol workflow Application RefactoringIT Operations Automation Codex · Command · GPT-6 Astra OA OpenAI Oct 9, 2026 Sophos Software / SaaS · Global Sophos needed to investigate and respond to a growing volume of cyber threats faster, while scaling its expertise across every protected customer without matching growth in scarce analyst headcount. 52% of MDR cases resolved end-to-end by AI IT Operations AutomationSecurity and Compliance OpenAI Daybreak · OpenAI models · Sophos Fusion OA OpenAI May 29, 2026 Braintrust Software / SaaS · North America Braintrust wanted to respond to customer feature requests faster and run more engineering experiments, but slower coding tools and backlog-driven workflows made it costly to turn feedback into working prototypes in real… 50% of the Braintrust team moved to Codex in one month Application RefactoringIT Operations Automation Codex · GPT-5.5 MS Microsoft Jan 13, 2026 Hertz Automotive · Global Hertz needed to modernize hundreds of legacy processes—employee shift planning, roadside-assistance lookups across vehicle manuals on SharePoint, and payroll updates—to improve responsiveness for 26,000+ employees… 11,000+ rental locations in 160 countries Customer Service AutomationEnterprise Knowledge Search Dataverse · Microsoft Copilot Studio · Microsoft Power Platform OA OpenAI Dec 12, 2025 BNY Financial Services · Global BNY wanted to scale generative AI across a systemically important financial institution without treating it as a side experiment, so it needed a governed way for employees to build agents, use frontier models, and… 20,000 employees actively building AI agents Enterprise Knowledge SearchIT Operations Automation ChatGPT Enterprise · Eliza · deep research MS Microsoft Sample Dec 5, 2025 SecureGrid Energy Energy · Europe Unify security monitoring and compliance evidence across operational technology sites. 27% faster evidence collection for audits Risk ManagementSecurity and Compliance Azure Arc · Microsoft Defender for Cloud · Microsoft Sentinel GC Google Cloud Sample Nov 19, 2025 UrbanMart Retail · Asia Pacific Improve digital conversion by personalizing product discovery across channels. 18% lift in repeat purchase rate Marketing PersonalizationSales Automation BigQuery · Looker · Vertex AI MS Microsoft Nov 18, 2025 Levi Strauss & Co. Retail · Global Levi Strauss & Co.'s push to become a fan-obsessed, direct-to-consumer brand created an influx of data that overwhelmed inconsistent end-user devices—employees experienced crashes when handling 20,000-line reporting… Monthly reporting task involves about 20,000 lines of data Document ProcessingEnterprise Knowledge Search Copilot agents · Microsoft 365 Copilot · Microsoft Intune MS Microsoft Nov 18, 2025 Ford Motor Company Automotive · Global Ford's nearly 170,000 employees worked across multiple fragmented collaboration platforms—developers in one tool, business teams in another, meetings in a third—creating communication silos, slowing productivity, and… Nearly 170,000 employees unified on Microsoft Teams IT Operations AutomationSystem Migration Microsoft 365 · Microsoft Teams · Microsoft Teams Premium MS Microsoft Nov 18, 2025 AT&T Telecommunications · United States AT&T's employees were spending too much time investigating across many search links to find answers, developers were debugging code line by line, and data flowed faster than humans could keep up. Leadership needed proof… 100,000+ employees actively using agents Customer Service AutomationEnterprise Knowledge Search Azure AI Foundry · Azure AI Search · Azure API Management AWS AWS Sample Oct 14, 2025 Northstar Bank Financial Services · North America Reduce manual fraud investigation time while keeping risk controls auditable. 42% faster review cycle Fraud DetectionReal-time Analytics Amazon Redshift · Amazon S3 · Amazon SageMaker MS Microsoft Sep 25, 2025 St. Luke’s University Health Network Healthcare · United States St. Luke’s—with 15 campuses, 300 outpatient sites, 23,000+ employees, and 2.5+ petabytes of patient data—needed unified, real-time visibility across a previously disconnected security stack so its SOC could anticipate… 15 campuses and 300 outpatient sites IT Operations AutomationSecurity and Compliance Azure Monitor & Log Analytics · Microsoft Defender · Microsoft Entra MS Microsoft Sep 12, 2025 Bayer Consumer Goods · United States Bayer's agronomic advisors and frontline teams were spending hours or days navigating crop-protection labels that can exceed 100 pages, escalating to a small tech team and risking delays and errors when giving precise,… 5–10% productivity gains among early users Document ProcessingEnterprise Knowledge Search Azure AI Foundry · Azure AI Foundry Models · Microsoft Cloud for Industry MS Microsoft Sample Sep 4, 2025 LearnBridge Online Education · North America Modernize a monolithic learning platform before peak enrollment season. Deployment frequency increased from monthly to weekly Application RefactoringIT Operations Automation Azure Kubernetes Service · Azure Monitor · Azure SQL Database OA OpenAI Aug 21, 2025 Blue J Software / SaaS · North America Blue J needed to help tax professionals answer complex questions in a regulated domain where research traditionally requires hours, days, or weeks of reading across statutes, rulings, case law, and commentary, and even… 2.7 hours saved per user weekly Enterprise Knowledge SearchRisk Management GPT-4.1 · Retrieval-Augmented Generation (RAG) system MS Microsoft Sample Aug 2, 2025 CityCare Health Healthcare · Europe Help clinical operations teams find policy and patient service guidance faster. 31% fewer escalations to specialist teams Document ProcessingEnterprise Knowledge Search Azure AI Search · Azure OpenAI Service · Microsoft Fabric GC Google Cloud Sample Jul 22, 2025 FreightLane Logistics Logistics · North America Improve shipment exception handling across warehouse, route, and customer service data. 15% reduction in late exception resolution Real-time AnalyticsSupply Chain Optimization BigQuery · Dataflow · Looker AWS AWS Sample May 30, 2025 GearForge Components Manufacturing · Europe Detect equipment failure signals before production lines are interrupted. 22% reduction in unplanned downtime IT Operations AutomationPredictive Maintenance AWS IoT Core · Amazon SageMaker · Amazon Timestream MS Microsoft May 19, 2025 Accenture Software / SaaS · Global Accenture's enterprise clients wanted to move past generative AI proofs of concept to production-grade, scalable, compliant applications, but ad hoc development stitched together a dozen tools and could not answer how… 16+ solutions in full production Enterprise Knowledge SearchIT Operations Automation Azure AI Content Safety · Azure AI Foundry · Azure AI Search AWS AWS Sample Apr 16, 2025 StreamWave Media Media and Entertainment · Global Scale content processing during live events without overprovisioning infrastructure. Peak processing capacity scaled 4x during live windows IT Operations AutomationSystem Migration AWS Elemental MediaConvert · AWS Lambda · Amazon CloudFront OR Oracle Baylor University Education · United States Baylor University was operating 17–18 disparate finance, HR, and planning systems with manual processes—new-hire onboarding required up to 26 separate steps and payroll was run 11 times per pay cycle. The university… $37M online education revenue supported Application RefactoringIT Operations Automation Oracle Cloud Infrastructure · Oracle Fusion Cloud EPM · Oracle Fusion Cloud ERP OR Oracle Nomura Research Institute (NRI) Software / SaaS · Asia Pacific Nomura Research Institute, a leading Japanese systems-integration and consulting firm, needed a way for its consultants and developers to build internal and customer-facing data applications quickly without long,… 11+ applications built on Oracle APEX Application RefactoringIT Operations Automation OCI Kubernetes Engine · Oracle APEX · Oracle Database