AWS Telecommunications Global

Cisco

To keep up with fast-paced advancements in the technology industry, hardware and software company Cisco uses Amazon Web Services (AWS) to power its innovation.

Reported impact

Business outcome

Cisco unlocked a host of benefits by migrating to Amazon SageMaker, but it is not slowing down. As it continues its migration, Cisco’s Webex team is actively working on several features that harness AI, ML, and LLMs. Running these enormous models requires more sophisticated solutions.

Solution

To keep up with fast-paced advancements in the technology industry, hardware and software company Cisco uses Amazon Web Services (AWS) to power its innovation. After testing Amazon SageMaker in multiple environments, Cisco’s Webex team had immediate success. It quickly migrated its large models—spanning 3 environments and 10 different applications that require at least 1 model—to Amazon SageMaker while continuing to host the applications on Amazon EKS. Cisco deployed dozens of models on Amazon SageMaker endpoints. It also used NVIDIA’s Triton Inference Server, which supports model concurrency and scales globally across AWS data centers. Key services included Amazon Bedrock hosts the foundation models and generative ai application logic; Amazon SageMaker supports model training, tuning, deployment, or managed ml inference; Amazon Elastic Kubernetes Service runs containerized services and scales application workloads across clusters.

Solution architecture

3 components · 2 layers
  1. Compute
    • Amazon Bedrock Hosts the foundation models and generative AI application logic.
    • Amazon SageMaker Supports model training, tuning, deployment, or managed ML inference.
  2. Orchestration
    • Amazon Elastic Kubernetes Service Runs containerized services and scales application workloads across clusters.

Architecture clues

  • Cisco’s Webex team has branched out into natural language AI, building a comprehensive set of AI and ML features for multiple use cases—such as background noise removal, chatbots,

Evidence from the source

After testing Amazon SageMaker in multiple environments, Cisco’s Webex team had immediate success.
Founded in 1984, Cisco is a global hardware, software, and service company that seeks to help enterprises, commercial businesses, and consumers make powerful connections through advanced technology and support.
It quickly migrated its large models—spanning 3 environments and 10 different applications that require at least 1 model—to Amazon SageMaker while continuing to host the applications on Amazon EKS.
Over the years, Cisco has expanded significantly, employing over 71,000 people worldwide.
To keep up with fast-paced advancements in the technology industry, hardware and software company Cisco uses Amazon Web Services (AWS) to power its innovation.
When its growing artificial intelligence (AI) and machine learning (ML) models needed more resources, Cisco began hosting its models on a managed, purpose-built AWS solution to scale its models separately from its applic
Transparency Evidence & methodology 62/100 reference value · 83% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value62/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity12/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact0/25
    0 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence83%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    6 direct source quotes retained.
  • Date provenance8/10
    The publication date comes from publisher-controlled metadata.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity6/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. AWS

    Cisco customer story

    First-party
    https://aws.amazon.com/solutions/case-studies/cisco-case-study/
    Source type
    Vendor-published customer story
    Published
    Aug 9, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.