Customer Service Automation · Document Processing
One Medical needed to reduce administrative burden on clinicians, support secure multimodal care across the United States, and give providers faster access to patient context while maintaining privacy and compliance.
Reported impact
One Medical delivers more consistent patient-centered care, gives clinicians more time to focus on patients instead of paperwork, and can move quickly to add new services as it scales in select US geographies.
One Medical built its primary-care technology platform on AWS so clinicians can spend less time on administration and more time with patients. At the center is 1Life, its purpose-built electronic health record system, which gives providers a single screen for charts, notes, medications, studies, and outside records across in-person and virtual care. The platform runs on AWS and supports secure messaging plus 24/7/365 on-demand video visits. On top of that foundation, One Medical uses HIPAA-compliant machine-learning services and Amazon Bedrock to automate document processing, explore patient-record summarization for providers, and recommend responses in telehealth messaging. Amazon SageMaker supports the broader ML environment surfaced in the case study. Together these services create a flexible, extensible care platform that shares patient context across clinics, reduces repetitive work, and lets One Medical add new services quickly as it scales.
Patient information is captured in the 1Life platform and exposed to providers across clinics and virtual channels; AWS-hosted ML services then automate document processing, summarize records for clinicians, and suggest message responses so care teams can act on patient context more quickly.
From a single screen, providers can see all relevant information about each patient and can perform all necessary actions.
One Medical is also exploring the use of large language models to enhance human interaction in telehealth settings by recommending helpful responses to patient messages.
One Medical uses AWS services to host its healthcare platform, including 1Life, its own purpose-built Electronic Health Record (EHR) system.
Using Amazon Bedrock ... One Medical is exploring automatically summarizing patient records for providers.
the company uses machine learning solutions to automate document processing for its patients.
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