AWS Energy Australia

South East Water

Predictive Maintenance

Drinking water pipe infrastructure for city development is often designed to last about 100 years. But as it ages, the associated challenges increase.

99% positive correlation of transient stress accumulation to leaks and breaks
>97.5% accuracy in identifying pressure transients through AI analytics
These algorithms have achieved more than 97.5 percent accuracy in detecting pressure anomalies.
This strategic initiative not only enhanced the water corporation's operational efficiency but also strengthened the resilience of water services for over 1.8 million residents in...

Reported impact

Business outcome

Since March 2024, South East Water has been actively working with SpiralData to explore the scalability of the TD•Cloud platform across a broader segment of the utility's pipeline network focusing on ‘hot' spots that have a history of leaks and breaks.

  • Productivity Improvement
  • Risk Reduction
  • Scalability

Solution

As demands on its infrastructure continued to grow, South East Water , a Melbourne metropolitan water corporation, established by the Victorian Government in Australia, sought an innovative approach to monitoring its pipe network. In collaboration with data analytics agency SpiralData , an AWS Partner , they trialed the Artificial Intelligence (AI)-powered TD•Cloud . Built on Amazon Web Services (AWS) , the platform monitors and analyses fast-moving pressure fluctuations that cause sustained pipe fatigue across focus areas of the utility's 27,000km pipeline network. This strategic initiative not only enhanced the water corporation's operational efficiency but also strengthened the resilience of water services for over 1.8 million residents in Melbourne's south-east.

Data flow

With TD•Cloud, the water utility can monitor pressure transients with >97.5 percent detection accuracy. Built on AWS, the TD•Cloud solution features a real-time dashboard for monitoring and analyzing pressure transient patterns. This streamlines decision-making across various management and operational teams by serving as a single source of truth.

Solution architecture

3 components · 3 layers
  1. Compute
    • Amazon SageMaker Builds, trains, or deploys the machine learning models behind the monitoring and anomaly-detection workflows.
  2. Storage
    • Amazon S3 Stores source data, documents, or generated artifacts used by the monitoring and anomaly-detection workflows.
  3. Serving
    • Amazon Athena Queries curated data used by the monitoring and anomaly-detection workflows.

Architecture clues

  • Amazon Athena is a serverless interactive analytics service built on open-source frameworks that processes this data in real time.
  • Built on AWS, the TD•Cloud solution features a real-time dashboard for monitoring and analyzing pressure transient patterns.
  • Built on Amazon Web Services (AWS) , the platform monitors and analyses fast-moving pressure fluctuations that cause sustained pipe fatigue across focus areas of the utility's 27,000km pipeline...
  • By trialing this technology, South East Water was able to calm the water network, thereby reducing the potential of service disruptions while extending the lifespan of its pipeline network.
  • With these data-driven insights, South East Water can confidently enhance pipeline integrity and optimize maintenance schedules, substantially improving infrastructure resilience.

Evidence from the source

Built on Amazon Web Services (AWS) , the platform monitors and analyses fast-moving pressure fluctuations that cause sustained pipe fatigue across focus areas of the utility's 27,000km pipeline network.
But as it ages, the associated challenges increase.
In collaboration with data analytics agency SpiralData , an AWS Partner , they trialed the Artificial Intelligence (AI)-powered TD•Cloud .
These are abnormal fluctuations in water pressure that stress the pipe network, causing microtears that reduce pipe durability.
This innovative system monitors transients in near real time from high-speed pressure sensors and uses AWS-hosted machine learning (ML) to deepen its analysis and improve the accuracy of its predictive maintenance strategies.
This strategic initiative not only enhanced the water corporation's operational efficiency but also strengthened the resilience of water services for over 1.8 million residents in Melbourne's south-east.
Transparency Evidence & methodology 86/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value86/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth20/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    4 metrics describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    6 direct source quotes retained.
  • Date provenance8/10
    The publication date comes from publisher-controlled metadata.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. AWS

    South East Water customer story

    First-party
    https://aws.amazon.com/solutions/case-studies/south-east-water-case-study/
    Source type
    Vendor-published customer story
    Published
    Nov 1, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.