Enterprise Knowledge Search · IT Operations Automation
Atomicwork needed to help enterprise customers connect fragmented business applications and internal services, cut the flood of repetitive IT requests around enterprise information and troubleshooting, and improve answer quality without adding latency to employee support workflows.
Reported impact
Atomicwork improved answer accuracy by 20% with Cohere Rerank, improved latency by 75%, achieved a 168% accuracy improvement over GPT3.5, and moved from proof of concept to production in less than a week before expanding to more use cases with Command R+ in two weeks.
Atomicwork built Atom AI as a digital IT support assistant on Cohere's Command R+ and Rerank models using a retrieval-augmented generation design. The platform connects enterprise data sources such as SharePoint, Confluence, and other knowledge bases so employees can search company information and get support directly inside collaboration tools like Slack and Microsoft Teams. Retrieval is tuned to use less context while still maximizing faithfulness, relevancy, and context recall, and Cohere Rerank plugs directly into the pipeline to surface the strongest passages before generation. Command R+ then produces grounded answers for software updates, app provisioning, troubleshooting, and broader IT-service requests. Atomicwork moved from proof of concept to production in under a week with Rerank and extended additional use cases with Command R+ in two weeks, showing a fast path from evaluation to deployment.
Employees ask Atom AI for help in Slack or Microsoft Teams, the assistant retrieves enterprise knowledge from SharePoint, Confluence, and other sources, Cohere Rerank sorts the strongest passages, and Command R+ generates a grounded answer that supports provisioning, troubleshooting, or information requests inside the existing collaboration workflow.
168% accuracy improvement over competitive models like GPT3.5
20% improvement in accuracy using Cohere Rerank.
75% improvement to latency
Atomicwork connected various enterprise data sources, such as SharePoint, Confluence, and other knowledge bases
Atomicwork's solution was to develop Atom AI, a digital IT support assistant powered by Cohere's advanced AI models, specifically Command R+ and Rerank.
Building the solution took less than a week from proof-of-concept (POC) to evaluation and production using Rerank.
The evaluation of answer quality was structured around faithfulness, relevancy, and context recall
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
The official contact page says Atomicwork is "Global from day one," lists hubs in San Francisco and Bengaluru, and shows a Palo Alto office at 720 University Ave, Suite 204, Palo Alto, CA 94301; United States is the closest defensible operating region.
The public company page includes numberOfEmployees value 149 and a PostalAddress with streetAddress 720 University Ave, addressLocality Palo Alto, and addressCountry US.
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