Enterprise Knowledge Search
16 customer use cases, newest first.
OA OpenAI Sample Oct 10, 2026 Boston Children's Hospital Boston Children's needed to reduce the administrative burden of supply-chain, billing, and scheduling work while also helping clinicians reason through rare-disease cases where fragmented genetic data, incomplete… About 60,000 hours in time savings co-pilot geneticist · enterprise AI layer · secure internal ChatGPT environment MS Microsoft Sample Jan 13, 2026 Hertz Hertz needed to modernize hundreds of legacy processes—employee shift planning, roadside-assistance lookups across vehicle manuals on SharePoint, and payroll updates—to improve responsiveness for 26,000+ employees… 11,000+ rental locations in 160 countries Dataverse · Microsoft Copilot Studio · Microsoft Power Platform OA OpenAI Sample Dec 12, 2025 BNY BNY wanted to scale generative AI across a systemically important financial institution without treating it as a side experiment, so it needed a governed way for employees to build agents, use frontier models, and… 20,000 employees actively building AI agents ChatGPT Enterprise · Eliza · deep research MS Microsoft Sample Nov 18, 2025 Levi Strauss & Co. Levi Strauss & Co.'s push to become a fan-obsessed, direct-to-consumer brand created an influx of data that overwhelmed inconsistent end-user devices—employees experienced crashes when handling 20,000-line reporting… Monthly reporting task involves about 20,000 lines of data Copilot agents · Microsoft 365 Copilot · Microsoft Intune MS Microsoft Sample Nov 18, 2025 AT&T AT&T's employees were spending too much time investigating across many search links to find answers, developers were debugging code line by line, and data flowed faster than humans could keep up. Leadership needed proof… 100,000+ employees actively using agents Azure AI Foundry · Azure AI Search · Azure API Management MS Microsoft Sample Sep 12, 2025 Bayer Bayer's agronomic advisors and frontline teams were spending hours or days navigating crop-protection labels that can exceed 100 pages, escalating to a small tech team and risking delays and errors when giving precise,… 5–10% productivity gains among early users Azure AI Foundry · Azure AI Foundry Models · Microsoft Cloud for Industry OA OpenAI Sample Aug 21, 2025 Blue J Blue J needed to help tax professionals answer complex questions in a regulated domain where research traditionally requires hours, days, or weeks of reading across statutes, rulings, case law, and commentary, and even… 2.7 hours saved per user weekly GPT-4.1 · Retrieval-Augmented Generation (RAG) system MS Microsoft Sample Aug 2, 2025 CityCare Health Help clinical operations teams find policy and patient service guidance faster. 31% fewer escalations to specialist teams Azure AI Search · Azure OpenAI Service · Microsoft Fabric MS Microsoft Sample May 19, 2025 Accenture Accenture's enterprise clients wanted to move past generative AI proofs of concept to production-grade, scalable, compliant applications, but ad hoc development stitched together a dozen tools and could not answer how… 16+ solutions in full production Azure AI Content Safety · Azure AI Foundry · Azure AI Search DB Databricks Sample Baylor University Enrollment Management Baylor's Enrollment Management division serves 19,000 students and 50,000 annual applications, with a small contact-center team handling 100–300 calls per day about financial aid and student accounts. Dedicated QA could… 100% call review coverage (up from ~5%) Agent Bricks / Mosaic AI · Databricks Genie · Databricks Marketplace DB Databricks Sample Workday Workday needed a governed, AI-ready data foundation that could serve every line of business — from product telemetry and sales analytics to AI-driven marketing — and let technical and non-technical teams alike build… Every business unit launched sandbox workspaces in 6 months Databricks Data Intelligence Platform · Unity Catalog DB Databricks Sample nCino nCino needed to combine 13 years of banking data and trillions in loan history into compliant, domain-driven banking AI while keeping sensitive financial information under tight control and avoiding generic models that… Databricks AI/BI Genie · Databricks Data Intelligence Platform · Unity Catalog AWS AWS Sample Pinterest Pinterest needed to scale AI-powered visual discovery to 600 million monthly active users while keeping the platform a positive, trusted, and safe experience differentiated from competitors who optimize for viral… 10 million AI-powered recommendations per second Amazon Bedrock · Amazon EC2 · Amazon EC2 G5 instances GC Google Cloud Sample Sabre Travel buyers were stuck with a 30-year-old 'tyranny of the five boxes' search paradigm while content sat scattered across many sources, and travel sellers (e.g. airlines) were absorbing tens of millions of customer… $150M in annualized cost savings from cloud infrastructure modernization Gemini · Google Maps Platform · Travel Impact Model API GC Google Cloud Sample Hershey Entertainment & Resorts Hershey Entertainment & Resorts (HE&R) needed to personalize experiences for highly varied guests across an amusement park, hotel, hockey team and entertainment venues, but its prior reliance on manual data sampling… Dialogflow-to-BigQuery-to-Looker Studio reporting built in 30 minutes BigQuery · Conversational Agents · Customer Engagement Suite GC Google Cloud Sample FairPrice Group FairPrice Group needed to keep pace with rapidly shifting retail consumer needs across more than 570 physical and digital touchpoints, personalize the in-store and online shopping journey, and equip more than its… Ad creation cost reduced by up to 100x Chirp 2 · Gemini API · Gemini Enterprise