Google Cloud Commercial and Professional Services United Kingdom

Rentokil Initial

Enterprise Knowledge Search

Rentokil Initial manages a dynamic workforce of over 65,000 colleagues worldwide. While the company has built its collaborative foundation on Google Workspace since 2008, leadership recognised a vital opportunity to modernise the daily workflows of its frontline technicians.

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Rentokil Initial supports 30,000 active daily Gemini users across the global organization Developed a bespoke, functional AI assistant for field technicians within just six months

Reported impact

Business outcome

Rentokil Initial supports 30,000 active daily Gemini users across the global organization Developed a bespoke, functional AI assistant for field technicians within just six months.

Solution

Scaled "On The Go" application across multiple markets with approx 20,000 technicians and sales people Rentokil Initial manages a dynamic workforce of over 65,000 colleagues worldwide. While the company has built its collaborative foundation on Google Workspace since 2008, leadership recognised a vital opportunity to modernise the daily workflows of its frontline technicians. Historically, technicians often had to manually dig through siloed systems and legacy documents just to piece together a customer's site history. Rentokil Initial partnered with Telana to deploy a Gemini-powered assistant that provides field technicians with hands-free, real-time service and customer data. A Rentokil Initial technician using the Gemini Live conversational audio feature inside his vehicle to safely review site histories on the go.

Solution architecture

6 components · 3 layers

Compute
- Gemini for Workspace Provides the reasoning or generation layer used for classification, orchestration, content generation, or analysis.
- Cloud Run Runs serverless application services and APIs with automatic scaling for bursty workloads.
Serving
- Gemini Live Processes real-time natural-language conversations for customer and technician workflows.
- Firebase Provides the application backend and mobile services that connect customer-facing experiences to the platform.
Orchestration
- Gemini platform Provides the reasoning or generation layer used for classification, orchestration, content generation, or analysis.
- Google ADK Coordinates the application's agent logic so new workflows and data sources can be added safely.

Architecture clues

"The audio experience was really important," says James Tatham, Account Director at Telana. "The use of Gemini Live allowed us to have a super interactive channel with the technicians, which was a game changer in terms of how they interacte
A Rentokil Initial technician using the Gemini Live conversational audio feature inside his vehicle to safely review site histories on the go.
Gemini Live
Partnering with Google Cloud partner Telana, Rentokil Initial developed "On The Go" (OTG), a generative AI-powered assistant designed for hands-free interaction. Using Gemini’s advanced capabilities and Telana’s engineering expertise, the t
Rentokil Initial partnered with Telana to deploy a Gemini-powered assistant that provides field technicians with hands-free, real-time service and customer data.
Telana helped Rentokil Initial establish a flexible architecture with Firebase Hosting, Firebase Authentication, and Firebase Functions creating a fast and secure environment that powers the frontend. The ADK agent is deployed to Gemini pla

Evidence from the source

A Rentokil Initial technician using the Gemini Live conversational audio feature inside his vehicle to safely review site histories on the go.

Gemini Live

Partnering with Google Cloud partner Telana, Rentokil Initial developed "On The Go" (OTG), a generative AI-powered assistant designed for hands-free interaction. Using Gemini’s advanced capabilities and Telana’s engineering expertise, the t

Rentokil Initial manages a dynamic workforce of over 65,000 colleagues worldwide. While the company has built its collaborative foundation on Google Workspace since 2008, leadership recognised a vital opportunity to modernise the daily work

Rentokil Initial supports 30,000 active daily Gemini users across the global organization Developed a bespoke, functional AI assistant for field technicians within just six months

Scaled "On The Go" application across multiple markets with approx 20,000 technicians and sales people

Transparency Evidence & methodology 76/100 reference value · 77% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value76/100

Problem clarity20/20
Measures whether the customer's operational problem is specific enough to compare.
Implementation depth15/25
Rewards named components, data flow, integrations, and architecture detail.
Outcome specificity16/20
Measures whether the reported benefit is concrete rather than a generic claim.
Quantified impact15/25
1 metric describe measurable impact.
Deployment scale10/10
Rewards evidence of a live or scaled deployment and meaningful integration scope.

Evidence confidence77%

Source authority20/25
The main evidence is an official vendor-published customer story.
Claim traceability21/25
10 of 12 key fields link to a named source.
Direct evidence20/20
6 direct source quotes retained.
Date provenance0/10
The publication date has no documented provenance.
Source transparency8/10
1 source reference document publisher, URL, authority, retrieval, and supported fields.
Implementation specificity8/10
Rewards source-backed components, data flow, quantified impact, and a specific outcome.

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

Google Cloud
Rentokil Initial customer story

First-party
https://cloud.google.com/customers/rentokil-telana

Source type
Vendor-published customer story
Supports
- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes

Date evidence

Sitemap last modified Oct 9, 2026 · Google Cloud · Publisher metadata Publisher-reported modification timestamp; not a publication date.
Open date source
Unverified extracted date Oct 9, 2026 · Google Cloud · Unknown Legacy extracted date without source-page confirmation.
Open date source

Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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