IT Operations Automation · Security and Compliance
Banco Sabadell needed to keep digital banking accessible and inclusive as more services moved online, while scaling testing across change-the-bank and run-the-bank workstreams and meeting Spanish and EU accessibility requirements.
Reported impact
Banco Sabadell reduced user drop-off, improved customer satisfaction, delivered accessibility testing at large scale, and strengthened compliance with Spanish and EU accessibility regulations while continuing to modernize digital banking services.
Banco Sabadell and DXC use AI-driven accessibility testing as part of a broader automated quality-engineering and modernization partnership. DXC provides end-to-end automated testing solutions across the bank's change-the-bank workstreams and also supports selected run-the-bank services. Within that delivery model, AI-driven accessibility testing is used to evaluate digital banking experiences so the bank can identify barriers earlier, improve inclusion, and keep digital channels aligned with accessibility obligations. The engagement sits alongside ongoing core-system modernization and broader co-innovation around AI, cloud, security, and data. While the story does not name specific testing products, it clearly describes an implemented testing workflow in which DXC automates validation and uses AI-driven accessibility checks to improve release quality, compliance, and customer experience for Banco Sabadell's digital users.
Banco Sabadell's digital banking changes are passed through DXC's automated testing workflow, where AI-driven accessibility testing evaluates user experiences before release. The resulting findings help the bank correct accessibility issues, reduce user drop-off, and release more compliant digital services to customers.
"350,000 hours of advanced accessibility testing delivered annually"
"DXC is our key partner for providing end-to-end automated testing solutions in our change the bank workstreams as well as key partner for some of the run the bank services."
"Read the full press release to discover how Banco Sabadell and DXC are using AI-driven accessibility testing to promote financial inclusion and set a new standard for digital banking in Spain."
"Reduced user drop-off and improved customer satisfaction across 6 million customers"
"This long-standing collaboration spans modernization of core systems, intelligent automation testing and accessibility initiatives that make banking more intuitive for all users."
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