IT Operations Automation
21 customer use cases, newest first.
OA OpenAI Sample Oct 10, 2026 Boston Children's Hospital Boston Children's needed to reduce the administrative burden of supply-chain, billing, and scheduling work while also helping clinicians reason through rare-disease cases where fragmented genetic data, incomplete… About 60,000 hours in time savings co-pilot geneticist · enterprise AI layer · secure internal ChatGPT environment OA OpenAI Sample Oct 9, 2026 Asana Asana needed to cut the cost and latency of its StackAI browser agent so it could offer customers more capable models for browser-driven workflows without unsustainable operating expense. $0.47 average estimated model cost with the optimized GPT-6.1 Sol workflow Codex · Command · GPT-6 Astra OA OpenAI Sample Oct 9, 2026 Sophos Sophos needed to investigate and respond to a growing volume of cyber threats faster, while scaling its expertise across every protected customer without matching growth in scarce analyst headcount. 52% of MDR cases resolved end-to-end by AI OpenAI Daybreak · OpenAI models · Sophos Fusion OA OpenAI Sample May 29, 2026 Braintrust Braintrust wanted to respond to customer feature requests faster and run more engineering experiments, but slower coding tools and backlog-driven workflows made it costly to turn feedback into working prototypes in real… 50% of the Braintrust team moved to Codex in one month Codex · GPT-5.5 MS Microsoft Sample Jan 13, 2026 Hertz Hertz needed to modernize hundreds of legacy processes—employee shift planning, roadside-assistance lookups across vehicle manuals on SharePoint, and payroll updates—to improve responsiveness for 26,000+ employees… 11,000+ rental locations in 160 countries Dataverse · Microsoft Copilot Studio · Microsoft Power Platform OA OpenAI Sample Dec 12, 2025 BNY BNY wanted to scale generative AI across a systemically important financial institution without treating it as a side experiment, so it needed a governed way for employees to build agents, use frontier models, and… 20,000 employees actively building AI agents ChatGPT Enterprise · Eliza · deep research MS Microsoft Sample Nov 18, 2025 Levi Strauss & Co. Levi Strauss & Co.'s push to become a fan-obsessed, direct-to-consumer brand created an influx of data that overwhelmed inconsistent end-user devices—employees experienced crashes when handling 20,000-line reporting… Monthly reporting task involves about 20,000 lines of data Copilot agents · Microsoft 365 Copilot · Microsoft Intune MS Microsoft Sample Nov 18, 2025 Ford Motor Company Ford's nearly 170,000 employees worked across multiple fragmented collaboration platforms—developers in one tool, business teams in another, meetings in a third—creating communication silos, slowing productivity, and… Nearly 170,000 employees unified on Microsoft Teams Microsoft 365 · Microsoft Teams · Microsoft Teams Premium MS Microsoft Sample Nov 18, 2025 AT&T AT&T's employees were spending too much time investigating across many search links to find answers, developers were debugging code line by line, and data flowed faster than humans could keep up. Leadership needed proof… 100,000+ employees actively using agents Azure AI Foundry · Azure AI Search · Azure API Management MS Microsoft Sample Sep 25, 2025 St. Luke’s University Health Network St. Luke’s—with 15 campuses, 300 outpatient sites, 23,000+ employees, and 2.5+ petabytes of patient data—needed unified, real-time visibility across a previously disconnected security stack so its SOC could anticipate… 15 campuses and 300 outpatient sites Azure Monitor & Log Analytics · Microsoft Defender · Microsoft Entra MS Microsoft Sample Sep 4, 2025 LearnBridge Online Modernize a monolithic learning platform before peak enrollment season. Deployment frequency increased from monthly to weekly Azure Kubernetes Service · Azure Monitor · Azure SQL Database AWS AWS Sample May 30, 2025 GearForge Components Detect equipment failure signals before production lines are interrupted. 22% reduction in unplanned downtime AWS IoT Core · Amazon SageMaker · Amazon Timestream MS Microsoft Sample May 19, 2025 Accenture Accenture's enterprise clients wanted to move past generative AI proofs of concept to production-grade, scalable, compliant applications, but ad hoc development stitched together a dozen tools and could not answer how… 16+ solutions in full production Azure AI Content Safety · Azure AI Foundry · Azure AI Search AWS AWS Sample Apr 16, 2025 StreamWave Media Scale content processing during live events without overprovisioning infrastructure. Peak processing capacity scaled 4x during live windows AWS Elemental MediaConvert · AWS Lambda · Amazon CloudFront OR Oracle Sample Baylor University Baylor University was operating 17–18 disparate finance, HR, and planning systems with manual processes—new-hire onboarding required up to 26 separate steps and payroll was run 11 times per pay cycle. The university… $37M online education revenue supported Oracle Cloud Infrastructure · Oracle Fusion Cloud EPM · Oracle Fusion Cloud ERP OR Oracle Sample Nomura Research Institute (NRI) Nomura Research Institute, a leading Japanese systems-integration and consulting firm, needed a way for its consultants and developers to build internal and customer-facing data applications quickly without long,… 11+ applications built on Oracle APEX OCI Kubernetes Engine · Oracle APEX · Oracle Database AC Alibaba Cloud Sample Chow Tai Fook Jewellery Group Chow Tai Fook (SEHK: 1929)—a 1929-founded jewelry group with 5,000+ physical stores planning to reach 7,000+ stores by 2025—needed strong, scalable IT infrastructure for retail expansion and smart-retail O2O strategy,… 5,000+ existing physical stores Codeup · D-ONE Customization Platform · DataV AC Alibaba Cloud Sample Garuda Indonesia Garuda Indonesia, Indonesia's national flag carrier connecting 64+ destinations worldwide, faced a historic aviation downturn during COVID-19 (IATA reported 65.9% drop in 2020 passenger demand) and needed to… 85+ VMs and 3 databases migrated in 2 weeks Alibaba Cloud Migration Service · Database Transmission Service · Elastic Compute Service OR Oracle Sample Choctaw Nation of Oklahoma The Choctaw Nation—a fully functioning sovereign government and the third-largest federally recognized US tribe with 200,000+ members, 12,000 employees, and operations spanning 22 casinos, 17 travel plazas, 32 medical… 12,000 full-time associates Oracle Cloud ERP · Oracle Cloud HCM · Oracle Consulting GC Google Cloud Sample Shopify Shopify powers millions of merchants in more than 175 countries whose traffic can spike within seconds — particularly during Black Friday and Cyber Monday — and traditional static environments would have required costly… $14.6B in global Black Friday-Cyber Monday weekend sales (27% YoY) Compute Engine · Google Kubernetes Engine · Hyperdisk Balanced GC Google Cloud Sample Hershey Entertainment & Resorts Hershey Entertainment & Resorts (HE&R) needed to personalize experiences for highly varied guests across an amusement park, hotel, hockey team and entertainment venues, but its prior reliance on manual data sampling… Dialogflow-to-BigQuery-to-Looker Studio reporting built in 30 minutes BigQuery · Conversational Agents · Customer Engagement Suite