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Home/ Industries/ Telecommunications

Telecommunications

3 customer use cases, newest first.

Top use cases: Customer Service Automation · 2Data Lake / Data Warehouse Modernization · 1Enterprise Knowledge Search · 1Generative AI Chat / Assistant · 1IT Operations Automation · 1Knowledge Retrieval · 1 Filter further →

Showing 1–3 of 3 use cases

MS Microsoft Sample Nov 18, 2025 AT&T Telecommunications · United States AT&T's employees were spending too much time investigating across many search links to find answers, developers were debugging code line by line, and data flowed faster than humans could keep up. Leadership needed proof… 100,000+ employees actively using agents Customer Service AutomationEnterprise Knowledge Search Azure AI Foundry · Azure AI Search · Azure API Management OR Oracle Sample Uniti Group Telecommunications · United States Uniti's customer-care team was answering more than 10,000 monthly billing-related inquiries by manually correlating data across multiple billing, CRM, and operations systems—a high-cost, latency-prone workflow that… 10,000+ monthly billing-related customer inquiries handled Customer Service AutomationGenerative AI Chat / Assistant OCI Generative AI · Oracle AI Vector Search · Oracle Autonomous AI Database GC Google Cloud Sample Vodafone Czech Republic Telecommunications · Europe Vodafone CZ's commercial teams had to make trading and campaign decisions on day-old data because the on-premises analytics estate was fragmented across a legacy data warehouse, a separate network platform and a… 46% reduction in operational costs after migrating to BigQuery Data Lake / Data Warehouse ModernizationSystem Migration BigQuery · Cloud Data Fusion
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