Customer Service Automation
Quadrivia needed a healthcare assistant that could automate clinical work in real time, preserve patient safety, and connect to electronic health records without sacrificing latency or privacy.
Reported impact
Quadrivia automated a meaningful share of clinical work, cut patient response latency, and improved the safety and accuracy of AI-supported care interactions.
Quadrivia uses Google Cloud to address this challenge: Quadrivia needed a healthcare assistant that could automate clinical work in real time, preserve patient safety, and connect to electronic health records without sacrificing latency or privacy. Gemini Flash handles Q Assistant reasoning workloads with low latency, multimodal understanding, and tool calling for patient and clinician interactions, serving as the compute layer. Cloud Healthcare API connects the assistant to electronic health records so responses use the right clinical context, serving as the ingest layer. Sensitive Data Protection protects regulated patient information inside the workflow, serving as the governance layer. Security Command Center surfaces vulnerabilities and supports continuous security monitoring for the healthcare platform, serving as the governance layer.
Voice and chat requests enter Q Assistant, Gemini Flash reasons over the interaction, Cloud Healthcare API pulls electronic health record context, governance services protect the data, and GKE distributes the workload to production environments in different geographies.
Quadrivia uses Gemini, alongside other LLM models, to automate up to 30% of clinical tasks, delivering 10x faster response times for patients.
The data integration provided by Cloud Healthcare API ensures that Q has the right context at the right time, leading to a 99.96% clinical accuracy rate.
With the low latency of Gemini, Q delivers a 1.8-second response time.
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Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
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Registered office address: 4th Floor 3 More London Riverside, London, United Kingdom, SE1 2AQ.
The organization profile reports 29 total employees; the standard mapping classifies fewer than 250 employees as SMB.
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