IT Operations Automation · Security and Compliance
LPS needed a more unified way to monitor, secure, and scale hybrid environments for enterprise clients because its existing monitoring tools only offered siloed snapshots and could not support proactive incident response, capacity planning, and 24x7 service commitments.
Reported impact
LPS now resolves issues faster, reduces downtime and infrastructure complexity, and supports more resilient digital services for clients while controlling cost and improving planning across hybrid environments.
LPS partnered with IBM to redesign its delivery foundation around hybrid infrastructure, AI-driven observability, centralized data governance, and automation. IBM LinuxONE provides the high-performance base for workloads that require strong security and resilience, while IBM Instana delivers full-stack, real-time monitoring across physical, virtual, containerized, and serverless environments. The teams also centralized structured and unstructured information in a secured data lake so operations could combine performance and governance signals, and they added IBM Turbonomic plus AI/ML-driven remediation to optimize resource allocation automatically. Containerization and microservices were adopted to improve scaling flexibility for client environments that span finance, telecom, retail, and public sector use cases. Together, these layers turn monitoring from a reactive point tool into a cross-environment operational system that helps LPS detect issues earlier, reduce downtime, and support new digital experiences such as immersive retail and smart-city services.
Telemetry from physical, virtual, containerized, and serverless environments flows into Instana for real-time tracing and alerts, operational and security data is centralized in a secured data lake, and Turbonomic plus automated remediation feeds resource and incident actions back into the hybrid cloud estate.
“LPS deployed high-performance IBM LinuxONE servers within a hybrid cloud architecture”
“LPS used AI and machine learning (ML) technologies to automate incident remediation, integrated the IBM Turbonomic”
“Teams can now resolve performance issues faster, reduce mean time to resolution (MTTR) and minimize unplanned downtime”
“The IBM Instana, now part of the Concert platform, was implemented to enable full-stack, real-time monitoring across physical, virtual, containerized and serverless environments.”
“This process helps clients avoid overprovisioning and control costs without compromising on speed, security or scalability.”
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