IBM Commercial and Professional Services global

OCO Global

OCO Global needed to enrich and reclassify a rapidly expanded dataset of company information for supplier selection, due diligence, and prospecting, but manually reviewing 13 million new rows would have taken roughly four years and an earlier OpenAI-based approach was still too slow.

13 million new rows of data
250,000 records processed in 4 hours
50 times faster than the alternative solution under consideration
estimated 2 days using the previous approach

Reported impact

Business outcome

The watsonx.ai workflow reduced processing from years to weeks, delivered much faster row-by-row enrichment than the earlier API design, and created a reusable platform OCO Global can extend to other internal classification and signal-detection use cases.

  • Productivity Improvement
  • Scalability
  • Speed to Market

Solution

Working with Prolifics and IBM Client Engineering, OCO Global built a right-sized generative AI classification pipeline on IBM watsonx.ai instead of relying on a larger, slower API workflow. The team starts by selecting and cleaning subsets of company data, then passes those rows through watsonx.ai so a smaller third-party reasoning model can review industry assignments, suggest additional categories, and return structured results for downstream processing. IBM and Prolifics tuned the approach around latency, accuracy, and cost, ultimately cutting round-trip performance to about 0.1 seconds per row. OCO Global is using the implementation as an MVP platform that it can iteratively refine over a year-long classification program and reuse for adjacent workloads such as internal file classification and market-signal analysis, giving the business a reusable gen-AI foundation rather than a one-off script.

Data flow

OCO Global selects and cleans batches of company records, sends each row through watsonx.ai for industry reasoning and category suggestions, and then processes the returned classifications back into its company-information dataset for supplier, due-diligence, and prospecting use cases.

Solution architecture

1 components · 1 layer
  1. Compute
    • IBM watsonx.ai Runs the row-level reasoning and classification workflow that enriches company records at much lower latency than the earlier API approach.

Architecture clues

  • The current implementation is an MVP used on data subsets with iterative prompt and process refinement.
  • The platform is intended to support future workloads such as internal file classification and market-signal analysis.
  • The team chose a relatively small third-party model on watsonx.ai to balance reasoning quality, performance, and cost.

Evidence from the source

“IBM Client Engineering and technical specialists worked with Prolifics to design a solution based on the IBM watsonx.ai AI studio that offers round-trip performance of 0.1s per row—50 times faster than the previous approach.”
“Today, we have a working platform for building gen-AI-based solutions.”
“Using the OpenAI API produced good results ... [but] we were still looking at 2 years of solid processing time.”
“for 250,000 records, it takes 4 hours to select and clean data, pass it through watsonx.ai for classification and process the results.”
“there were 13 million new rows of data”
Transparency Evidence & methodology 100/100 reference value · 89% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value100/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth25/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    4 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence89%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. IBM

    OCO Global customer story

    First-party
    https://www.ibm.com/case-studies/oco-global
    Source type
    Vendor-published customer story
    Published
    Jan 21, 2025
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.