Document Processing · Enterprise Knowledge Search
Airbus needs faster, easier access to complex technical and manufacturing documentation across engineering, manufacturing, after-sales service, and other operations while meeting the aerospace sector's regulatory and safety constraints.
Reported impact
Airbus reports that GenAI is helping employees manage complex and technical documents more effectively, with experiments aimed at faster answers for after-sales service teams and quicker retrieval of manufacturing instructions, while the broader programme targets efficiency, savings, and quality improvements.
Airbus is rolling out an internal generative AI programme to make technical knowledge easier to use across the company. A company-wide working group launched in 2023 to bring generative AI, large language models, and base models into Airbus under defined policies and safeguards. One concrete deployment is an AI assistant for Standard Operating Instructions, the manufacturing instructions used to build aircraft. The assistant works as a chatbot that lets factory staff query technical data in natural language instead of manually paging through documents on a tablet. Airbus is also running an after-sales service experiment to help support teams answer questions faster. In this implementation, internal document collections and technical instructions are the source material, large language models perform question understanding and answer generation, and chatbot-style interfaces serve the results back to employees in production and support workflows.
Airbus feeds manufacturing instructions and other technical documentation into internal GenAI workflows, where large language models and base models interpret natural-language questions. The chatbot-based assistant returns targeted answers, such as the correct tool or procedure, to manufacturing staff and other employees through operational interfaces such as tablets.
"600 use cases have been identified across Airbus in less than a year."
"Another full-scale experiment involves testing an AI assistant for Standard Operating Instructions, the manufacturing instructions used to build the aircraft."
"One experiment, for example, aims to demonstrate how technology can help after-sales service teams to provide answers more quickly."
"The chatbot facilitates access to technical data."
"This group aims to bring the power of generative AI, large language models and base models to Airbus, while developing the policies and safeguards to do so responsibly"
"it enables us to check in an instant, using natural language, which torque spanner to use for a specific operation"
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Traceability
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