Citi

Solution

Citi deployed a three-tool internal generative AI environment for employees in Australia and New Zealand, extending a broader global rollout. Citi Stylus ingests Citi documents in various formats and uses generative AI to produce summaries, comparisons, and question-answering outputs so employees can extract key information quickly from internal content. Citi Stylus Workspaces adds a conversational interface that helps staff draft emails, create speaker notes for presentations, summarize lengthy documents, and generate Q&A materials from the same document-centric workflow. Citi Assist serves as a desktop assistant over Citi policy and procedure documents, allowing colleagues to search internal guidance quickly to support compliant work and reduce risk. The source does not disclose the underlying models, storage tier, or retrieval architecture, but it clearly describes an employee-facing serving pattern in which internal document content is processed into answers, summaries, and drafts under Citi's risk-governed operating model.

Data flow

Internal Citi documents in various formats, plus policy and procedure content, are made available to the three GenAI tools. Citi Stylus converts document inputs into summaries, comparisons, and answers; Citi Stylus Workspaces uses conversational AI to generate drafts and presentation/Q&A materials from document context; Citi Assist searches policy content and returns guidance through a desktop assistant. Outputs are consumed directly by Citi colleagues in day-to-day work.