Customer Service Automation · Document Processing · Security and Compliance
Being a technology leader in a highly regulated sector like the financial services industry has never been more challenging and ASC Technologies has been taking on that challenge for the last 60 years.
Reported impact
The partnership between ASC and Microsoft started as software co-development partners on the compliance API in 2018 and has since grown to incorporate additional Microsoft solutions including Microsoft Teams.
ASC Technologies AG, a Financial Services organization in United States, modernized this customer service automation workload with Microsoft Teams, Azure OpenAI Service, Azure AI Studio, Microsoft Cloud for Financial Services, and Dynamics 365. Being a technology leader in a highly regulated sector like the financial services industry has never been more challenging and ASC Technologies has been taking on that challenge for the last 60 years. Microsoft Teams acts as the collaboration surface where users consume insights, copilots, and workflow updates. Azure OpenAI Service runs the large language model workloads that power summarization, generation, or conversational reasoning in the solution. Azure AI Studio provides the managed workspace used to prototype, evaluate, and operationalize generative AI workflows.
Business transactions and user requests move through Microsoft Teams and related Microsoft services for orchestration and processing, with Azure AI Studio delivering the resulting workflow and insight to end users.
And it’s ASC’s AI-driven cloud solutions that not only enable customers to verify industry and country-specific regulations but also analyze customer communications to better serve them. “Based on our experience, a compliance team or compliance officer in a bank can listen to 2-3% of their entire calls, max. That leaves the organization with a risk of more than 97%. And they don't know what's going on in this part of the communication. So, using AI, with Azure OpenAI Service, this risk can be mitigated,” says Henkel.
Being a technology leader in a highly regulated sector like the financial services industry has never been more challenging and ASC Technologies has been taking on that challenge for the last 60 years.
Being a technology leader in a highly regulated sector like the financial services industry has never been more challenging and ASC Technologies has been taking on that challenge for the last 60 years. Partnering with Microsoft to build its cloud solutions on Azure and integrating products like Microsoft Teams and OpenAI enables ASC’s customers to maintain strict industry standards more securely, efficiently, and comprehensively.
The partnership between ASC and Microsoft started as software co-development partners on the compliance API in 2018 and has since grown to incorporate additional Microsoft solutions including Microsoft Teams.
“There are many regulations, depending on the regions or the country. But all these regulations, they have a clear rule on which part of the communication needs to be recorded and documented and archived. And who has access to this documentation, how long should it be stored, and where it is stored. Data governance is a high priority for our FSI customers.”
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
Related
Microsoft Sample Jan 28, 2025 U.S. Venture U.S. AutoForce pays thousands of invoices per day and 50% of orders are for same day delivery. Its legacy supply chain and warehouse management tools could no longer reliably perform at this volume and the finance team… A difference on day one with Microsoft 365 Copilot for Finance Dynamics 365 Finance · Microsoft 365 · Microsoft 365 Copilot Microsoft Sample Dec 3, 2024 SACE Done manually, these processes take about half a day. With Copilot, they take an hour. "It was very traditional," says Gianfranco Chimirri, who joined SACE as Chief People Officer in 2023. "The… Microsoft Azure Microsoft Sample Oct 17, 2024 Bradesco Phelipi Dal'Olio Santos, Data Manager at Bradesco, highlighted the challenge: "It was very new and challenging. 82% resolution rate in the first level of service. Azure AI Search · Azure AI Services · Azure Databricks 