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Microsoft Financial Services Italy

SACE

Customer Service Automation · Document Processing · IT Operations Automation

Done manually, these processes take about half a day. With Copilot, they take an hour.

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"It was very traditional," says Gianfranco Chimirri, who joined SACE as Chief People Officer in 2023. "The culture was typical for Italy, based on command and control.
All that changed in December 2023, when he began a radical overhaul of workplace practices made possible by Copilot , Microsoft's generative AI assistant, in tandem with its employee experience platform Viva
In 2023 employees spent an average of 7.2 hours a week managing their emails, today that has fallen to 3.7 hours.
The company operates in 14 countries and supports Italian businesses looking to expand abroad or invest domestically in the country's Green New Deal.

Reported impact

Business outcome

Until recently, office life at the state-run Italian financial services firm SACE was much the same as it had been since its founding in 1977.

  • Productivity Improvement
  • Risk Reduction

Solution

Done manually, these processes take about half a day. With Copilot, they take an hour. Copilot reduces routine tasks, freeing time for learning, high-value work, and personal life. Viva Suite supports Copilot adoption and reveals collaboration patterns, helping SACE implement a flexible workweek, Flex4Future, and other people-focused initiatives. By adopting Copilot and Viva, SACE has harnessed an innovative, change-ready culture to empower employees. This shift has enhanced productivity and service quality, enabling their teams to deliver greater value and better meet customer needs. For decades, employees at the Italian finance and insurance firm SACE spent much of their time on transactional low-value tasks. The focus was on putting in time at the office, with less emphasis on the value and outcome of the work. Today, employees decide when and where they work, and have more time for tasks they find fulfilling and meaningful.

Solution architecture

1 components · 1 layer
  1. Orchestration
    • Microsoft Azure Hosts the cloud infrastructure, data services, and application runtime for the solution.

Architecture clues

  • All that changed in December 2023, when he began a radical overhaul of workplace practices made possible by Copilot , Microsoft's generative AI assistant
  • By adopting Copilot and Viva, SACE has harnessed an innovative, change-ready culture to empower employees. This shift has enhanced productivity and service quality
  • Copilot reduces routine tasks, freeing time for learning, high-value work, and personal life. Viva Suite supports Copilot adoption and reveals collaboration patterns
  • For decades, employees at the Italian finance and insurance firm SACE spent much of their time on transactional low-value tasks.
  • Microsoft Azure: Hosts the cloud infrastructure, data services, and application runtime for the solution.
  • Until recently, office life at the state-run Italian financial services firm SACE was much the same as it had been since its founding in 1977.

Evidence from the source

By adopting Copilot and Viva, SACE has harnessed an innovative, change-ready culture to empower employees. This shift has enhanced productivity and service quality
Copilot reduces routine tasks, freeing time for learning, high-value work, and personal life. Viva Suite supports Copilot adoption and reveals collaboration patterns, helping SACE implement a flexible workweek
Done manually, these processes take about half a day. With Copilot, they take an hour.
The company operates in 14 countries and supports Italian businesses looking to expand abroad or invest domestically in the country's Green New Deal.
Until recently, office life at the state-run Italian financial services firm SACE was much the same as it had been since its founding in 1977.
Transparency Evidence & methodology 73/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value73/100
  • Problem clarity12/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact25/25
    2 metrics describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    SACE customer story

    First-party
    https://www.microsoft.com/en/customers/story/19449-sace-microsoft-viva-suite
    Source type
    Vendor-published customer story
    Published
    Dec 3, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Dec 3, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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