Document Processing · Enterprise Knowledge Search
Walmart wanted to give associates a consumer-grade digital experience and reduce time spent on drafting, summarization, and ideation so employees could focus on higher-value human work across its global business.
Reported impact
The tool saves time for associates, speeds up drafting and summarization, supports multilingual use across international markets, and frees employees to focus on strategy, idea generation, and relationship-building.
Walmart built My Assistant as an internal generative AI workspace for associates and rolled it out first to 50,000 U.S. campus employees before extending access across international markets. The employee-facing serving layer is the My Assistant application, which accepts prompts in associates' native languages and returns first drafts, large-document summaries, and topic-specific thought starters. The system is grounded in Walmart-specific knowledge, indicating an internal knowledge base is loaded into the assistant to tailor responses to company context, although the article does not identify the upstream data sources, storage services, retrieval method, or external model provider. Walmart says its existing technology foundation let the team move from vision to viable in about 60 days, then improve the tool using associate feedback as it expands globally. The implementation described is therefore a multilingual enterprise GenAI assistant embedded in internal employee workflows.
Associates submit prompts to My Assistant in their native language; the tool uses Walmart-specific knowledge to generate first drafts, summarize large documents, and provide thought starters, then returns the output directly to associates for strategy, idea generation, and relationship-focused work. The article does not disclose the underlying storage, retrieval, or model orchestration layers.
"Associates in these countries will be able to interact with the tool in their native language, and the tool will still be loaded with the Walmart-specific knowledge that drives an intuitive, efficient experience."
"Most importantly, it frees up time so they can focus on the tasks that are distinctly human, like generating new ideas, crafting strategy and building relationships."
"Our U.S. associates are already using the tool to get to first drafts faster, summarize large documents in seconds and spark creativity with thought starters on a variety of topics."
"We built My Assistant to help Walmart associates spend more time on the things that matter."
"We expect 25,000 associates in our international markets to have access to the tool this year – a 50% increase in the user base."
"We first introduced this tool, known as My Assistant, to 50,000 campus associates in the U.S. last year."
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