Document Processing · Enterprise Knowledge Search
Absa also extends its use of AI with GitHub Copilot . Parsons emphasizes, "We aim to increase our velocity in producing code and also explore how we can de-risk the code we deliver."
Reported impact
Reflecting on Absa’s journey, Parsons recognizes how experimenting with AI has impacted the business. "Generative AI improves our daily work and how we create value for clients.
The Absa Group, one of Africa's largest financial institutions, has made great headway in embracing generative AI initiatives by adopting Microsoft Copilot to enhance operational efficiency and customer engagement across multiple business areas. Using this AI-driven tool, Absa’s employees have streamlined various business processes, saving several hours on administrative tasks each day and being better prepared to engage with fellow colleagues and clients. Absa chose to experiment with Microsoft Copilot as an AI assistant and digital tool to empower its employees. "We could’ve opted for a standalone AI tool, but we were already using Microsoft 365 , and Copilot is embedded in the Microsoft application stack," Parsons highlights. “Using Copilot for Microsoft 365 therefore made perfect sense in adopting generative AI technologies into our daily work.”
Absa chose to experiment with Microsoft Copilot as an AI assistant and digital tool to empower its employees.
The Absa Group, one of Africa's largest financial institutions, has made great headway in embracing generative AI initiatives by adopting Microsoft Copilot to enhance operational efficiency and customer engagement across multiple business areas.
Using this AI-driven tool, Absa’s employees have streamlined various business processes, saving several hours on administrative tasks each day and being better prepared to engage with fellow colleagues and clients.
“Copilot acts as an enabler towards smoother operations and potentially improving client interactions."
“Copilot saves at least two hours per day for some users.”
“Using a feature such as Copilot summarizing emails or generating a meeting action has been a significant productivity gain,” highlights Parsons.
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