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Microsoft Software / SaaS France

AMADEUS SAS

Enterprise Knowledge Search

"One of the challenges for large-scale, global organizations is the collaboration and the data management.

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Amadeus provides a broad range of solutions for airlines, hotels, and travel agencies.
Of the 300 early users, 90% have adopted it. "I think the initial education awareness and adoption training is a critical influence to the success of the program.
The summarizing and drafting features are considered extremely useful. For example, for Meryem El Mehdati who works as a Senior specialist in corporate internal communication, Copilot was a game-changer when it comes to the time saved.
To select the early adopters who would join the pilot, Amadeus focused on the people who were already heavily using Microsoft solutions.

Reported impact

Business outcome

The summarizing and drafting features are considered extremely useful. For example, for Meryem El Mehdati who works as a Senior specialist in corporate internal communication, Copilot was a game-changer when it comes to the time saved. "It made my life easier.

  • Customer Experience
  • Productivity Improvement
  • Revenue Growth
  • Scalability
  • Speed to Market

Solution

As a company providing solutions to the tourism and hospitality industry, Amadeus operates in 190 countries. Created in 1987 by four European airlines, Amadeus has expanded its reach beyond flight booking, into a diverse range of travel solutions. "One of the challenges for large-scale, global organizations is the collaboration and the data management. Amadeus provides a broad range of solutions for airlines, hotels, and travel agencies. The implementation centers on Copilot for Microsoft 365, Microsoft Teams, Microsoft 365, Outlook to support enterprise knowledge search workflows. Amadeus being one of the first Copilot for Microsoft 365 customers, a first wave of 300 users scattered through the different business units and in different positions received a license in early August.

Solution architecture

4 components · 1 layer
  1. Serving
    • Copilot for Microsoft 365 Provides the employee assistant used to summarize, draft, and retrieve information in day-to-day work.
    • Microsoft Teams Acts as the collaboration surface for prompts, meetings, and shared knowledge.
    • Microsoft 365 Provides the productivity suite where the new workflows are delivered to employees.
    • Outlook Provides the email workspace where AI-assisted drafting and summarization are used.

Architecture clues

  • Amadeus empowers its teams to focus their time and skills on value-added tasks with Copilot for Microsoft 365
  • Amadeus provides a broad range of solutions for airlines, hotels, and travel agencies.
  • As a company providing solutions to the tourism and hospitality industry, Amadeus operates in 190 countries.

Evidence from the source

"One of the challenges for large-scale, global organizations is the collaboration and the data management.
Amadeus provides a broad range of solutions for airlines, hotels, and travel agencies.
As a company providing solutions to the tourism and hospitality industry, Amadeus operates in 190 countries.
The summarizing and drafting features are considered extremely useful. For example, for Meryem El Mehdati who works as a Senior specialist in corporate internal communication
Transparency Evidence & methodology 80/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value80/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    4 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    AMADEUS SAS customer story

    First-party
    https://www.microsoft.com/en/customers/story/1749403583645228440-amadeus-microsoft-365-professional-services-en-france
    Source type
    Vendor-published customer story
    Published
    Mar 21, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Mar 21, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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