Sales Automation
The high-touch world of professional services sales requires timely client communication, precisely directed messaging, and most importantly, the personal touch. Avanade sellers found that updating their sales data in Microsoft Dynamics 365 , an intelligent customer relationship management (CRM) system, and tying together relevant threads from Microsoft Outlook and Microsoft Teams was beginning to infringe on valuable face time with clients.
Reported impact
In his role of managing a team of sellers, Blevins finds wide-ranging productivity potential for using AI-powered tools. He recognizes the time savings sellers can achieve by writing optimal prompts to help them prepare for client meetings, describing the context for that client, the solutions Avanade provides, industry scenarios, and even specifics like the client’s current competitors or projects.
Avanade, a leading Microsoft solutions provider, soars on the strength of its accomplished consultants. The results it achieves for clients begin with highly trained sellers who keep Avanade’s project pipeline flowing. But as its client base and sales support technologies proliferate, the high-touch field of professional services selling is growing increasingly complex. Using the AI-infused Copilot for Sales and Microsoft Dynamics 365 Sales, Avanade reduces workload for sellers with a range of time-saving features, helping them create and update contact records, summarize email threads, pull related data together, and improve email responsiveness. Even in the early stages of implementing Copilot for Sales, Avanade sellers are showing clients that they are top of mind while saving time and working more productively than ever before.
Avanade sellers found that updating their sales data in Microsoft Dynamics 365 , an intelligent customer relationship management (CRM) system, and tying together relevant threads from Microsoft Outlook and Microsoft Teams was beginning to infringe on valuable face time with clients.
After nearly a decade of partnering with Microsoft on AI, the company’s recent global AI readiness research indicates 79 percent of employees anticipate that the use of generative AI tools will impact up to 20 hours of their work week.
Avanade, a leading Microsoft solutions provider, soars on the strength of its accomplished consultants.
Hopping between productivity apps to ensure a complete picture took time for sellers needing to be responsive in a competitive industry.
Its nearly quarter century of accelerating success for its 5,000-plus clients, many of them among the Fortune 500 and the Fortune Global 500, speaks to the trust the company earns.
The results it achieves for clients begin with highly trained sellers who keep Avanade’s project pipeline flowing.
“When our sellers can reduce the time spent on sifting through multiple channels to find what matters with Copilot for Sales, we can be more focused so that we can deliver with clients and drive our business strategy faster.”
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