AXA needed a secure, scalable way to bring LLM-based assistance into employees' everyday work and business applications while preserving human oversight and service personalization.
Reported impact
AXA expects the rollout to improve employee productivity and experience, make daily tasks easier, enable smoother collaboration across teams and geographies, and help employees respond more effectively to customer needs while maintaining personalized service in a secured environment.
AXA is extending its internal AI workplace stack by pairing its existing Secure GPT service with Microsoft 365 Copilot for a global employee rollout. Secure GPT, launched earlier as an internal AI service, provides secure LLM access to AXA employees and business applications and serves as the group's controlled enterprise entry point for generative AI. AXA is now adding Microsoft 365 Copilot directly into Microsoft Teams, Outlook, and Word so employees can use AI assistance inside everyday communication, collaboration, and document workflows rather than through a separate standalone tool. The deployment is part of AXA's broader AI-at-scale program and is accompanied by AI upskilling, ethical competency building, and explicit human oversight for key decisions in a secured environment.
AXA provides secure LLM access through its internal Secure GPT service for employees and business applications, then exposes Microsoft 365 Copilot inside Teams, Outlook, and Word so staff can use AI assistance within daily collaboration, email, and document workflows across the organization.
"AXA announces today the large-scale deployment of Microsoft 365 Copilot to its employees across the globe"
"By natively embedding AI assistance into familiar Microsoft Office tools such as Teams, Outlook, and Word, Microsoft 365 Copilot will help employees enhance their day-to-day productivity and experience"
"Three years after the launch of Secure GPT, an internal AI service designed to provide secure LLM access to all AXA employees and business applications"
"employees will now be better equipped to respond more effectively to the evolving needs of individual and business clients worldwide"
"the group will accelerate its comprehensive AI upskilling program ... while encouraging them to maintain human oversight for key decisions"
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