Reported impact
Business outcome
Lowered time to build reports and plans by 93%
- Compliance
- Cost Reduction
- Customer Experience
- Productivity Improvement
MicrosoftFinancial ServicesCustomer Service AutomationReal-time AnalyticsSystem MigrationAI and Machine LearningCloud MigrationContact CenterGenerative AI / LLMComplianceCost ReductionCustomer ExperienceProductivity Improvement2024 MicrosoftMS#0078d4Financial ServicesAustraliaBank of Queensland wanted to launch a digital modernization strategy to ensure agility and resilience, build and scale for the future, and support its customer-first approach to business.Deploying a solution that included Microsoft Azure, Microsoft 365, and Microsoft Copilot, Bank of Queensland…Dec 27, 20245Customer Service Automation|Real-time Analytics|System MigrationCopilot Studio · Microsoft 365 · Microsoft 365 Copilot0 2024-12-27 5
Bank of Queensland
Customer Service Automation · Real-time Analytics · System Migration
Bank of Queensland wanted to launch a digital modernization strategy to ensure agility and resilience, build and scale for the future, and support its customer-first approach to business.
As Microsoft emerged as a market leader in generative AI innovation, BOQ began discussing how to optimize its relationship with Microsoft and adopt Copilot as the foundation of its move into AI.
Deploying a solution that included Microsoft Azure, Microsoft 365, and Microsoft Copilot, Bank of Queensland aimed to modernize its operations to enhance collaboration and productivity across the organization.
Lowered time to build reports and plans by 93%
To drive agility and scalability, BOQ adopted a solution that included Copilot, Microsoft Azure , and Microsoft 365 . Copilot, the AI-powered tool integrated across Microsoft 365 apps and services
Solution
Bank of Queensland wanted to launch a digital modernization strategy to ensure agility and resilience, build and scale for the future, and support its customer-first approach to business. Deploying a solution that included Microsoft Azure, Microsoft 365, and Microsoft Copilot, Bank of Queensland aimed to modernize its operations to enhance collaboration and productivity across the organization. By utilizing Copilot, Bank of Queensland streamlined processes and enabled its workforce to shift their focus to higher-value activities. The low-risk approach delivered gains in productivity, helping accelerate broader digital transformation. We want to be a forward-thinking, agile organization that is able to leverage cutting edge technologies. To achieve that, we had to move from complex to simple, and by doing that, create greater opportunities for automation, and better ways to run our business.
Solution architecture
- Serving
- Microsoft 365 Copilot Assists employees inside Microsoft 365 apps with drafting, summarization, analysis, and task execution.
- Microsoft 365 Provides the collaboration and productivity applications where employees consume the new workflows.
- Orchestration
- Copilot Studio Lets the team build and govern custom copilots and conversational workflows.
Architecture clues
- By utilizing Copilot, Bank of Queensland streamlined processes and enabled its workforce to shift their focus to higher-value activities.
- Copilot Studio: Lets the team build and govern custom copilots and conversational workflows.
- Deploying a solution that included Microsoft Azure, Microsoft 365, and Microsoft Copilot, Bank of Queensland aimed to modernize its operations to enhance collaboration and producti...
- Microsoft 365 Copilot: Assists employees inside Microsoft 365 apps with drafting, summarization, analysis, and task execution.
- Microsoft 365: Provides the collaboration and productivity applications where employees consume the new workflows.
- We want to be a forward-thinking, agile organization that is able to leverage cutting edge technologies. To achieve that, we had to move from complex to simple, and by doing that
Evidence from the source
Bank of Queensland wanted to launch a digital modernization strategy to ensure agility and resilience, build and scale for the future, and support its customer-first approach to business.
By utilizing Copilot, Bank of Queensland streamlined processes and enabled its workforce to shift their focus to higher-value activities.
Deploying a solution that included Microsoft Azure, Microsoft 365, and Microsoft Copilot, Bank of Queensland aimed to modernize its operations to enhance collaboration and productivity across the organization.
Lowered time to build reports and plans by 93%
With 150 years' history, Bank of Queensland (BOQ) has long been a trusted name in Australian banking, known for its customer-centric approach to financial services.
Transparency Evidence & methodology
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value82/100
- Problem clarity20/20Measures whether the customer's operational problem is specific enough to compare.
- Implementation depth15/25Rewards named components, data flow, integrations, and architecture detail.
- Outcome specificity12/20Measures whether the reported benefit is concrete rather than a generic claim.
- Quantified impact25/252 metrics describe measurable impact.
- Deployment scale10/10Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence85%
- Source authority20/25The main evidence is an official vendor-published customer story.
- Claim traceability21/2510 of 12 key fields link to a named source.
- Direct evidence20/205 direct source quotes retained.
- Date provenance10/10The publication date comes from the source page or publisher.
- Source transparency8/101 source reference document publisher, URL, authority, retrieval, and supported fields.
- Implementation specificity6/10Rewards source-backed components, data flow, quantified impact, and a specific outcome.
Traceability
Sources & provenance
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
- https://www.microsoft.com/en/customers/story/20729-bank-of-queensland-azureMicrosoftFirst-party
Bank of Queensland customer story
Supports- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date
Date evidence
- Published on source page Dec 27, 2024 · Microsoft · First-partyOpen date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.
Related
Similar use cases
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