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Microsoft Commercial and Professional Services United Kingdom

Capita

IT Operations Automation

Capita could see a clear use case from day one. Manpreet explains, “When developers have a problem with coding, they will search code libraries for assistance. We see GitHub Copilot as a way to streamline that type of search.”

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Reported impact

Business outcome

“I can see this will only continue to improve and help us drive value, productivity and speed. We’re going to be delivering more for our clients in each sprint. We can unlock value for our clients faster.

  • Productivity Improvement

Solution

Capita could see a clear use case from day one. Manpreet explains, “When developers have a problem with coding, they will search code libraries for assistance. Capita began looking at the potential of GitHub Copilot to enhance its software development in 2024. It had great success during an early proof of concept in 2023 and acted swiftly to promote wider adoption of GitHub Copilot across its software development team. Capita expects productivity improvements as well as improvements in developer satisfaction, recruitment and retention. It began looking at GitHub Copilot in 2023. The team was excited by the potential of using GitHub Copilot to automate the repetitive and mundane elements of writing code, thereby freeing Capita developers to work on more complex, more interesting and higher value elements.

Data flow

Existing code and engineering context stay inside developer tools, where GitHub Copilot assists with code generation and issue resolution before work continues through the normal delivery process.

Solution architecture

1 components · 1 layer
  1. Serving
    • GitHub Copilot Assists developers with code generation, problem solving, and faster software delivery.

Architecture clues

  • GitHub Copilot: Assists developers with code generation, problem solving, and faster software delivery.
  • Integrates with SharePoint.

Evidence from the source

Capita began looking at the potential of GitHub Copilot to enhance its software development in 2024. It had great success during an early proof of concept in 2023 and acted swiftly to promote wider adoption of GitHub Copilot across its software development team.
Capita could see a clear use case from day one. Manpreet explains, “When developers have a problem with coding, they will search code libraries for assistance. We see GitHub Copilot as a way to streamline that type of search.”
It began looking at GitHub Copilot in 2023. The team was excited by the potential of using GitHub Copilot to automate the repetitive and mundane elements of writing code, thereby freeing Capita developers to work on more complex, more interesting and higher value elements.
“I can see this will only continue to improve and help us drive value, productivity and speed. We’re going to be delivering more for our clients in each sprint. We can unlock value for our clients faster.
“We use GitHub Copilot to drive velocity, speed, accuracy and quality,” states Michael Noonan, Managing Director of Software Solutions at Capita. “We saw the potential to create a better experience for our customers, boost loyalty and drive more revenue and growth for Capita.”
Transparency Evidence & methodology 70/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value70/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth25/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact0/25
    0 metrics describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Capita customer story

    First-party
    https://www.microsoft.com/en/customers/story/1798374461640442079-capita-group-github-copilot-professional-services-en-united-kingdom
    Source type
    Vendor-published customer story
    Published
    Aug 19, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Aug 19, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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