Application Refactoring · Document Processing · Supply Chain Optimization
Looking to improve customer onboarding and navigation of its database of product information and training materials, the company used Microsoft Azure to create an AI assistant that understands questions and provides precise answers.
Reported impact
Customers worldwide can now make the most of Coats Digital’s programs, such as its production planning tools, with natural language questions about features, documentation, order status, and more.
Coats Digital, a Manufacturing organization in United States, modernized this application refactoring workload with Azure OpenAI Service, Azure, Azure AI Services, Azure AI and Machine Learning, and Azure Machine Learning. Looking to improve customer onboarding and navigation of its database of product information and training materials, the company used Microsoft Azure to create an AI assistant that understands questions and provides precise answers. Azure OpenAI Service runs the large language model workloads that power summarization, generation, or conversational reasoning in the solution. Azure provides the scalable cloud foundation hosting the customer’s modernized applications, data, and AI workloads. Azure AI Services supplies packaged AI capabilities such as language, speech, or document intelligence for the application flow.
Business transactions and user requests move through Azure OpenAI Service and related Microsoft services for orchestration and processing, with Azure AI Services delivering the resulting workflow and insight to end users.
Azure OpenAI Service
Coats Digital is a longtime SaaS provider for the apparel industry that has taken its solutions to the next level with AI. Looking to improve customer onboarding and navigation of its database of product information and training materials, the company used Microsoft Azure to create an AI assistant that understands questions and provides precise answers. Customers worldwide can now make the most of Coats Digital’s programs, such as its production planning tools, with natural language questions about features, documentation, order status, and more. Since launching its AI tool, Coats Digital has helped its customers achieve more in less time while freeing up its support staff.
Coats Digital maintains a vast knowledge base of product documentation and training materials, known as Docs, and the company saw an opportunity to harness this information to enhance customer self-service and productivity, especially for new customers. However, with content dispersed across multiple sources, customers faced challenges finding the exact information they needed efficiently.
Customers worldwide can now make the most of Coats Digital’s programs, such as its production planning tools, with natural language questions about features, documentation, order status, and more.
Looking to improve customer onboarding and navigation of its database of product information and training materials, the company used Microsoft Azure to create an AI assistant that understands questions and provides precise answers.
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