Document Processing · Supply Chain Optimization
In an increasingly complex supply chain environment, C.H. Robinson—one of the world’s largest logistics platforms—relies on technology to accelerate the seamless delivery of goods that help drive the world’s economy. However, the company faced a challenge unique to its scale: harnessing technology to help employees manage the tens of thousands of requests it receives from shippers via email daily.
Reported impact
Concludes Albrecht, “Incorporating Azure AI in our tech has helped put us on pace to achieve another 15% increase in productivity this year, creating happier customers, from one-truck shippers to some of the largest companies in the world.
C.H. Robinson built this solution on Azure AI, Azure SQL Database, Azure Cosmos DB. In an increasingly complex supply chain environment, C.H. Robinson—one of the world’s largest logistics platforms—relies on technology to accelerate the seamless delivery of goods that help drive the world’s economy. Azure AI provides managed AI services used to automate classification, recommendations, or decision support. Azure SQL Database stores transactional and reporting data that the application depends on. Azure Cosmos DB stores operational data that needs globally distributed, low-latency access. The logistics company used Microsoft Azure AI Foundry and Azure OpenAI in Foundry Models to build generative AI tools that automate emailed customer requests, improving employee productivity and customer service. Incorporating Azure AI into C.H. The rollout also connects with knowledge base so users can work inside existing operating processes.
Concludes Albrecht, “Incorporating Azure AI in our tech has helped put us on pace to achieve another 15% increase in productivity this year, creating happier customers, from one-truck shippers to some of the largest comp
In an increasingly complex supply chain environment, C.H. Robinson—one of the world’s largest logistics platforms—relies on technology to accelerate the seamless delivery of goods that help drive the world’s economy.
Incorporating Azure AI in our tech has helped put us on pace to achieve another 15% increase in productivity this year, creating happier customers, from one-truck shippers to some of the largest companies in the world.
The logistics company used Microsoft Azure AI Foundry and Azure OpenAI in Foundry Models to build generative AI tools that automate emailed customer requests, improving employee productivity and customer service.
The solutions have been implemented over a 12-month period.
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